Finale Forum

Hello Justin Thank you for posting a sensible reply. I'm not getting anything useful from the support team. You say "we do have some good reasons for doing this" - note the word "we." Good customer service/recovery is about designing systems that work well for "you" - meaning "us" aka the customers...

Would you believe that Support are refusing to help unless I submit a separate support ticket for each question in my request? As all my questions relate to one problem, that's nonsense - how can one have a proper discussion of the problem if you have to separate it out into three or more threads? ...