Playback Problem

[Ikviakninoff]

Hi, I’ve been using Finale for a long time and this is the first time I encounter this problem. The program is performing the playback perfectly from any measure until I get to measure 349. For some reason I can not start the playback from this specific measure and further. The weird thing is that if I start from the mesure before (348) it plays everything without a problem but if I choose to start from measure 349, 350 and so on it just doesn't play.

Is there any way this can be fixed? I ask because I have lots of music left to write for this piece and starting from 348 to get to other measures would be definitely a problem.

[Peter Thomsen]

Welcome to the forum!

Please the steps you've already taken, so that we can rule out things.
The more we know, the better we can help.
Here are some ideas:

1) Is the problem isolated to this particular Finale document - or does it also happen in other documents?

2) Have you tried trashing your preferences file? Tested a brand new user account?
Rebooted? Any germane log message in Console app? What is Activity Monitor showing?

3) What happens if you make a duplicate copy of the document, open the duplicate, and delete some measures before measure 349?
Does that help?

[michelp]

A shot in the dark :
In the Playback controls, make sure that the end measure is not set to a measure which is in the middle of the piece. Enter a higher number there or select until the end.

[Ikviakninoff]

Welcome to the forum!

Please the steps you've already taken, so that we can rule out things.
The more we know, the better we can help.
Here are some ideas:

1) Is the problem isolated to this particular Finale document - or does it also happen in other documents?

2) Have you tried trashing your preferences file? Tested a brand new user account?
Rebooted? Any germane log message in Console app? What is Activity Monitor showing?

3) What happens if you make a duplicate copy of the document, open the duplicate, and delete some measures before measure 349?
Does that help?

Thanks Peter!

I’ll try this things out.

How do I trash de preference files and what does this do?

On your second question, no message appear. It’s almost like Finale just “pause” the playback until I assign a “playable” measure. When I start on measure 349 It doesn’t do nothing, not even a message, it does not crashes... nothing. But while it is “trying” to do the playback (that never actually play) if I hit backwards to the measure 348, it suddenly starts playing... Its weird.

[Peter Thomsen]

…How do I trash the preference files and what does this do?…

1) First, quit Finale if it is running.

From a Finder window, hold down the alt key, and go to
Go menu > Library
You will get to the Library folder in your user account.

From the Library folder, go to the sub-folder Preferences.

In the Preferences folder, look for a file called Finale 2014 Preferences.
Move it to the Trash.

Then launch Finale 2014 again.
Finale will create a new, fresh Preferences file in the folder Preferences.


2) What the Preferences file does:
It is a file containing Finale’s program settings, such as e. g. the size and position of the document window.
Some times the Preferences file can get corrupt, and cause Finale to behave strangely.