Anyone else having trouble submitting a MM ticket?

General notation questions, including advanced notation, formatting, etc., go here.

Moderators: Peter Thomsen, miker

Post Reply
User avatar
dankreider
Posts: 169
Joined: Tue Dec 20, 2016 6:14 pm
Finale Version: Finale 25.5
Operating System: Windows

Post by dankreider » Sun Jan 08, 2017 1:32 am

When I try to submit a ticket on the "new and improved" MM site, I get this screen: https://dl.dropboxusercontent.com/u/175 ... upport.png

Anyone else having this problem?

PS - this is just a screenshot, so it's a partial window
Finale 25.5
Windows 10
Garritan mostly
General Editor at gracemusic.us
Top
User avatar
motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Jan 08, 2017 1:33 am

What's the problem? Did you click Notation?
Top
User avatar
dankreider
Posts: 169
Joined: Tue Dec 20, 2016 6:14 pm
Finale Version: Finale 25.5
Operating System: Windows

Post by dankreider » Sun Jan 08, 2017 2:04 am

Oh man. I am so stupid.

"Where's Finale in the dropdown??"

:oops:
Finale 25.5
Windows 10
Garritan mostly
General Editor at gracemusic.us
Top
User avatar
N Grossingink
Posts: 1788
Joined: Mon Dec 19, 2016 2:50 pm
Finale Version: 27.3
Operating System: Mac

Post by N Grossingink » Sun Jan 08, 2017 2:11 am

Dan Kreider wrote:Oh man. I am so stupid.

"Where's Finale in the dropdown??"

:oops:
Don't worry about it. It almost seems that they are making it difficult to find a direct path to submitting a support ticket.

N.
N. Grossingink
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link


Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
Top
User avatar
motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Jan 08, 2017 2:16 am

Yeah, don't worry about it. "Due to the high volume of support requests" had me going for a minute, too.
Top
User avatar
Michel R E
Posts: 702
Joined: Sat Dec 10, 2016 9:16 pm
Finale Version: Finale 2012, 25, 26
Operating System: Windows

Post by Michel R E » Sun Jan 08, 2017 5:39 am

Welcome to the new and improved MakeMusic support interface.. it is SO much more efficient than that old useless Finale Forum that MakeMusic used to host, with its thousands of users who would answer almost any question within minutes of posting.
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.
Top
User avatar
zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Sun Jan 08, 2017 6:24 am

Don't confuse them (MakeMusic) with the facts. They would rather answer all the questions themselves. Of course, the advice is often quite amiss (as we saw recently regarding the bug when copy/pasting staff styles). I'm sure they stopped phone support because they knew they would be busy answering posts on the new forum.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
Top
User avatar
motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Jan 08, 2017 5:13 pm

I glanced at the forums the other day and there didn't seem to be much happening. I saw an announcement that they had made some improvements but it didn't seem much different.
Top
User avatar
HaraldS
Posts: 229
Joined: Mon Dec 19, 2016 11:46 am
Finale Version: 25.5
Operating System: Windows

Post by HaraldS » Sun Jan 08, 2017 5:25 pm

Well, the Feature Request Forum is a good thing, in my opinion. If we ever want to propose ideas for the enhancement of Finale, that's the right place. Michael Johnson was there in the recent days discussing proposals in a positive atmosphere, so obviously user input is taken seriously.

Harald
Finale 3.0-25.5, German edition, Windows 7
trombonist, pianist, conductor / Recklinghausen, Germany
Top
User avatar
motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Jan 08, 2017 7:47 pm

I think Feature Request is a good thing, too. Hopefully they have a way of moving "How do I enter a triplet?" into the other area.
Top
Post Reply

Return to “General Finale Help”