Anyone else having trouble submitting a MM ticket?
Moderators: Peter Thomsen, miker
- dankreider
- Posts: 169
- Joined: Tue Dec 20, 2016 6:14 pm
- Finale Version: Finale 25.5
- Operating System: Windows
When I try to submit a ticket on the "new and improved" MM site, I get this screen: https://dl.dropboxusercontent.com/u/175 ... upport.png
Anyone else having this problem?
PS - this is just a screenshot, so it's a partial window
Anyone else having this problem?
PS - this is just a screenshot, so it's a partial window
Finale 25.5
Windows 10
Garritan mostly
General Editor at gracemusic.us
Windows 10
Garritan mostly
General Editor at gracemusic.us
- dankreider
- Posts: 169
- Joined: Tue Dec 20, 2016 6:14 pm
- Finale Version: Finale 25.5
- Operating System: Windows
Oh man. I am so stupid.
"Where's Finale in the dropdown??"
"Where's Finale in the dropdown??"
Finale 25.5
Windows 10
Garritan mostly
General Editor at gracemusic.us
Windows 10
Garritan mostly
General Editor at gracemusic.us
- N Grossingink
- Posts: 1788
- Joined: Mon Dec 19, 2016 2:50 pm
- Finale Version: 27.3
- Operating System: Mac
Don't worry about it. It almost seems that they are making it difficult to find a direct path to submitting a support ticket.Dan Kreider wrote:Oh man. I am so stupid.
"Where's Finale in the dropdown??"
N.
N. Grossingink
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link
Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link
Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
- Michel R E
- Posts: 702
- Joined: Sat Dec 10, 2016 9:16 pm
- Finale Version: Finale 2012, 25, 26
- Operating System: Windows
Welcome to the new and improved MakeMusic support interface.. it is SO much more efficient than that old useless Finale Forum that MakeMusic used to host, with its thousands of users who would answer almost any question within minutes of posting.
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
Don't confuse them (MakeMusic) with the facts. They would rather answer all the questions themselves. Of course, the advice is often quite amiss (as we saw recently regarding the bug when copy/pasting staff styles). I'm sure they stopped phone support because they knew they would be busy answering posts on the new forum.
Zuill
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
Well, the Feature Request Forum is a good thing, in my opinion. If we ever want to propose ideas for the enhancement of Finale, that's the right place. Michael Johnson was there in the recent days discussing proposals in a positive atmosphere, so obviously user input is taken seriously.
Harald
Harald
Finale 3.0-25.5, German edition, Windows 7
trombonist, pianist, conductor / Recklinghausen, Germany
trombonist, pianist, conductor / Recklinghausen, Germany