JW Plugins Issue in Finale 25

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zuill
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Post by zuill » Mon Mar 20, 2017 7:15 pm

I reported this in the Playback section of this forum, but it might not be seen by as meny users, so I am also posting it here.

After installing Jari's most recent Windows plugins for Finale 25, I started having a crashing issue and malfunctioning of the VST/Aria/Garritan setup. I have finally narrowed it all down.

There is a conflict of the jwstaffsetpanel64 and jwtie64 plugins. I can have one or the other installed, but no both at the same time. I even tried putting one in another sub folder in plugins, but that didn't help.

I have resolved my crashing and playback issues but want someone else to see if others have the same problem.

With both installed, I tried to open the Aria player and it opened with a blank screen. Clicking out of that, many other odd things happened, including no playback sound, and weird behavior with instrument playback settings in the Score manager.
Everything perfectly normal when one of the 2 mentioned plugins not installed.

If someone knows of a way to contact Jari, I suppose he should know.

Zuill
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zuill
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Post by zuill » Thu Mar 23, 2017 5:06 pm

It's gotten worse. Finale now can't save files, and crashes. I moved all the JW Plugins out and all is back to normal. I haven't figured out which one is to blame, but this is frustrating.

Anybody having this? I wish I could contact Jari, but I have no avenue to do that. If any of you do, please let me know how.

Zuill

P.S.: Update: I removed JWstaffsetpanel64 and JWtoplinenotation64 and saving has returned.
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MikeHalloran
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Post by MikeHalloran » Thu Mar 23, 2017 5:22 pm

zuill wrote:It's gotten worse. Finale now can't save files, and crashes. I moved all the JW Plugins out and all is back to normal. I haven't figured out which one is to blame, but this is frustrating.

Anybody having this? I wish I could contact Jari, but I have no avenue to do that. If any of you do, please let me know how.

Zuill

P.S.: Update: I removed JWstaffsetpanel64 and JWtoplinenotation64 and saving has returned.
Whoa... and those have been out since October.

Unfortunately, my Win machine is trapped in 32bit ancient history and will not support anything newer or I'd take a look see.
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zuill
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Post by zuill » Thu Mar 23, 2017 5:27 pm

I believe that it is probably conflicts between plugins. In other words, until I installed the new plugins, all was fine.

Zuill
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zuill
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Post by zuill » Thu Mar 23, 2017 5:33 pm

Now that JWstaffsetpanel64 was removed, I took another step and tried putting the JWtie64 back in. Unfortunately, the save error and crash came back. So, both of those are somehow bad and need to be fixed, in my experience.

Zuill
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teacue
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Post by teacue » Fri Mar 24, 2017 1:10 pm

Here some informations though I am not sure if it can help as I use Windows 10.

I have installed all the 64-bit version of the JW Plugins on my system (also JW Staff Set Panel and JW Tie Notes)
I have loaded and worked on several projects and also played them using the ARIA player with GPO and JABB but I did not encounter until now any crashing or playback issue.
I must add that I still did not actively used any of the JW plugins, they are just on my system ready to use and I can open them.

Best regards
Finale 25 - Windows 10

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zuill
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Post by zuill » Fri Mar 24, 2017 2:41 pm

I'm using Windows 7.

I open Finale. I Choose Default File. It opens with Play through MIDI selected. I click on Save. The location window pops up. I cancel without saving. I then change to Play through VST. I then click to look at the VST Banks. The slot is empty. I try to select Aria, but it doesn't stick.

If I omit the step to Save file, changing to VST occurs normally.

This is just one scenario that is reproducible. Maybe it is only a Windows 7 glitch.

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Post by motet » Fri Mar 24, 2017 4:31 pm

I don't know how plug-ins work. Maybe when you launch Finale it runs some initialization code in each to among other things get their titles into the menu? I could see that having the power to corrupt other parts of memory. Hopefully Jari will see this and fix it soon. Is there a bug-reporting mechanism at finaletips.nu? Or perhaps through MM support, since they recently talked the plug-ins up in their blog.

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zuill
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Post by zuill » Fri Mar 24, 2017 5:00 pm

I tried sending an e-mail to Jari via the e-mail address available from the old MakeMusic forum and it appears to be a dead account. I also tried with another e-mail address on his web site, but have received no response. There appears to be no link to reporting bugs or issues. So, I'm at a loss. I may consider contacting MakeMusic.

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motet
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Post by motet » Fri Mar 24, 2017 5:16 pm

Since it causes Finale to crash, they'll probably be interested.

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Post by Peter Thomsen » Fri Mar 24, 2017 5:33 pm

… and according to the MakeMusic blog post about Jari’s plug-ins, MakeMusic is in close contact with Jari.
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stevenklaus
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Post by stevenklaus » Fri Apr 14, 2017 3:09 am

I just recently installed a bunch of the JW plugins and now Finale 25 crashes whenever I try to export anything (ex. pdf, xml, midi) or try the 'Save As' function. Has anyone else been having this problem?

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Post by MikeHalloran » Fri Apr 14, 2017 6:30 pm

stevenklaus wrote:I just recently installed a bunch of the JW plugins and now Finale 25 crashes whenever I try to export anything (ex. pdf, xml, midi) or try the 'Save As' function. Has anyone else been having this problem?
Does removing the plugins cause the issue to go away? Try it and see. Let us know.
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Post by elbsound » Sat Apr 15, 2017 12:09 pm

You can try to contact Jari via his JW Plugins Facebook group ( https://www.facebook.com/jwpluginsforfinale ).
In the description it says it is the official "discussion and announcement channel".
His (old) swipnet email address is also working.

There is a current thread on Jari's JW Lua mailing about weird 64bit problems.
And according to the latest mail (by Pat) it is supposed to be a Finale 25.3 issue.
Maybe this helps?

Jan
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Post by stevenklaus » Sat Apr 15, 2017 2:15 pm

Yes, removing the JW plugins fixes the problem, but I also have to totally un-install and re-install Finale for it to work again. I think there's probably just one or two files that are making the whole thing mess up because I used to have only about 10 JW plugins installed and never had a problem. Then a couple weeks ago I installed the rest of them and the problems started happening. (I only noticed it was the JW plugins causing the problem after doing the re-install thing several times. This last time I didn't add the plugins right away and everything was working fine for a while. Then I need a plugin, installed all of them again, and the problem came back.)

I guess the next thing I need to do is just add one plugin at a time to figure out if it's just one plugin making the whole thing go crazy. I'll let you guys know if I figure anything out. And if I can't figure it out I'll try contacting Jari on the FB group.


EDIT: Actually, I don't have to un-install and re-install Finale, I just needed to remove the JW plugins from the folder and reboot.

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Post by stevenklaus » Sat Apr 15, 2017 6:55 pm

I just figured out the two plugins that don't work with my system: jwchange64 v1.04 and jwconcealbarlines v1.02.

I added each JW plugin one at a time and rebooted my computer each time and figured out that these two both make Finale crash when I try to export anything when these are installed. Does anyone else with these two plugins installed (and on Windows 10, Finale 25.3) have issues with Exporting or the Save As function? It might just be my computer, but I just want to check with all of you guys. Thanks!

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Post by SMS » Tue Apr 18, 2017 6:47 am

A quicker way to test might be to install half of the plugins. If no problem, then install half of the remaining, I think you see where this is going. Just fewer steps.

Reminds me of the old days of Mac pre OS X extension conflict troubleshooting. Remember Conflict Catcher? Automated that process.
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Post by miker » Tue Apr 18, 2017 2:07 pm

SMS wrote:A quicker way to test might be to install half of the plugins. If no problem, then install half of the remaining, I think you see where this is going. Just fewer steps.

Reminds me of the old days of Mac pre OS X extension conflict troubleshooting. Remember Conflict Catcher? Automated that process.
I remember it, and I still miss it!
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Post by mknoll » Tue Apr 18, 2017 5:21 pm

"A quicker way to test might be to install half of the plugins. If no problem, then install half of the remaining, I think you see where this is going. Just fewer steps."

This is generally true if there is a single cause for the problem. If, as it turned out here, there are two independent issues causing the problem, you may end up spending considerably more time tracking down the true cause using the half and half again approach.

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Post by Ralph L Bowers Jr » Wed Apr 19, 2017 11:08 pm

Since supposedly MM helped Jari compile his plugins.....most notably those for Mac they should be on top of this issue and at least reply on the status of these conflicts hopeful resolution.
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Post by ebiggs1 » Thu Apr 20, 2017 2:55 pm

I talked with MM support about this. They said it could be a "total number" of plug-ins you have issue. I got rid of the ones I don't or never use and Finale 25.3 is working as it should. Windoze 10 latest update. JW Change is working as it should, too.
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zuill
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Post by zuill » Thu Apr 20, 2017 3:09 pm

I think for now, the total number seems to be the issue, or so it seems. I honestly believe that is not really the cause of the problem. I am guessing there is a deeper underlying conflict. Since I understand the delays from Jari were due to his working on an advanced degree, he probably was short on time, and some things may have eluded proper testing. He's always been good about fixing the problems. I am waiting for him to figure things out in due time. I'm not worried about it, as he is good, and he will find what's up.

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Post by filipedfs » Mon Jun 19, 2017 8:03 pm

zuill wrote:I reported this in the Playback section of this forum, but it might not be seen by as meny users, so I am also posting it here.
Thank you!

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