Quintuplet problem in Finale 2012/25

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Michel R E
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Finale Version: Finale 2012, 25, 26
Operating System: Windows

Post by Michel R E » Fri Jul 28, 2017 7:43 pm

This started about a half hour ago.
I use Speedy Entry to work on my music, and have never had this issue before:

To enter a tuplet, I normally press Ctrl and the numpad key I want for that tuplet.
Today for some very strange reason, and this after working in Finale 2012 for around a half hour, all of a sudden pressing Ctrl+numpad 5 jumps to scroll view.

The problem is this not only isn't what I want, it ALSO screws up my keyboard, with the Alt key no longer functioning. It's like a stuck key. But I've changed keyboards, I've rebooted a number of times. it keeps doing it. Everything works perfectly until I use the quintuplet shortcut Ctrl+numpad 5.

The problem doesn't only remain in Finale, it screws up my computer keyboard for anything, even after leaving Finale.

Absolutely nothing changed in my setup between NOT having the problem and having the problem.

Ctrl+Numpad 5 screws up everything.
It didn't before. (as a matter of fact, I added a bunch of quintuplets earlier today and was returning to that passage to work some more when the problem presented itself)

I scrapped my .INI files. It made absolutely no difference. The problem persists.


Edit******
just for fun I tried pressing Ctrl+Numpad 5 in another program (my word processor) and nothing happened, no problem, no issues, nothing, nada, zippo, zilch. So it SEEMS to be directly related to Finale. And does the exact same thing whether I use Finale 2012 or Finale 25. I've rebooted before each try with the different programs. The issue appears for both.
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.


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motet
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Finale Version: 2014.5,2011,2005,27
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Post by motet » Fri Jul 28, 2017 7:59 pm

I think Ctrl-#, where # is one of the number keys 2-8 above the QWERTY row, is the advertised way. You might try that. That's what I use. However. Ctrl-Numpad5 does work for me. Check the state of NumLock. Could also be a BIOS thing, I guess, though unlikely.

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Michel R E
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Finale Version: Finale 2012, 25, 26
Operating System: Windows

Post by Michel R E » Fri Jul 28, 2017 8:10 pm

I can press any number on the numpad with Ctrl to get a tuplet of that value... except the 5.
and pressing the number in the row above the qwerty part of the keyboard does the same thing, it switches back and forth between scroll and page views.
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.

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motet
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Finale Version: 2014.5,2011,2005,27
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Post by motet » Fri Jul 28, 2017 8:15 pm

That is bizarre. Let us know if you figure it out.

Ctrl-E is the key that switches between view. E is the 5th letter. It could be that a bit is being dropped by the keyboard. I would unplug it for 20 seconds or so. When you reboot, it stays powered on.

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Michel R E
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Finale Version: Finale 2012, 25, 26
Operating System: Windows

Post by Michel R E » Fri Jul 28, 2017 8:21 pm

I've completely changed keyboards. It took far longer than 5 seconds (I had to turn off the computer to do so).
and no light at the end of the tunnel
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.

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David Ward
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Finale Version: F 25.5 & 26.3
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Post by David Ward » Fri Jul 28, 2017 8:54 pm

Guessing wildly (but on the basis that anything's worth a try) I wonder if this might be some Windows equivalent of one of the Mac variants of Finale's virtual stuck key syndrome. On the off chance that it is, try this: it may be either the E key or the 5 that's virtually stuck (but I would suspect the E), so while in Finale try striking each of these keys rapidly and repeatedly in a machine gun tremolo. This has cleared the syndrome for me the two or three times (no more) I've been caught by it in my 16 years of Finale use.
Finale 25.5 & 26.3
Mac 10.13.6 & 10.14.6

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zuill
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Finale Version: Finale 2011-v26.3.1
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Post by zuill » Fri Jul 28, 2017 9:00 pm

Since there is confusion with TGTools menu shortcuts between 32 bit and 64 bit, I need to at least suggest that there might be a connection.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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Michel R E
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Finale Version: Finale 2012, 25, 26
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Post by Michel R E » Fri Jul 28, 2017 10:14 pm

thanks for both suggestions.

I'll try the 1st and see about the 2nd. This was using the 32 bit version of FInale, thus the 32 bit version of TGTools, so I'm not sure that is really the cause of this very sudden problem. But I'll look into it anyways.
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.

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zuill
Posts: 4418
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Finale Version: Finale 2011-v26.3.1
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Post by zuill » Fri Jul 28, 2017 10:31 pm

If you open TGTools menu-shortcuts in v25, it corrupts most of them and renders them useless in earlier versions. This is a known issue to MakeMusic. if you didn't open TGTools in v25, then this probably doesn't have anything to do with the current problem.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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Michel R E
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Finale Version: Finale 2012, 25, 26
Operating System: Windows

Post by Michel R E » Fri Jul 28, 2017 11:33 pm

zuill wrote:If you open TGTools menu-shortcuts in v25, it corrupts most of them and renders them useless in earlier versions. This is a known issue to MakeMusic. if you didn't open TGTools in v25, then this probably doesn't have anything to do with the current problem.

Zuill
that COULD very well be the case!
but, does this do it with the basic TGTools that comes with Finale? or is this only with the purchased version?
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.

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motet
Posts: 8230
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
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Post by motet » Fri Jul 28, 2017 11:42 pm

Excellent deducing, Zuill.

Gee, haven't they fixed that yet? It's been months. How hard can it be?

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Michel R E
Posts: 702
Joined: Sat Dec 10, 2016 9:16 pm
Finale Version: Finale 2012, 25, 26
Operating System: Windows

Post by Michel R E » Sat Jul 29, 2017 1:31 am

Zuill: you put us on the right track!!

Luckily I'm married to an IT person who works on computers day in and day out.

I described the issue, we opened Finale 25, the "Options" menu of TGTools, and checked to see if there were any unwanted shortcuts. There were not.

In this particular case, it was Ctrl+numpad 5 that was the issue, so we "remapped" in the shortcut options so that Ctrl+5 would equal Ctrl+5 (#101).

once this was done, pressing Ctrl + 5 stopped switching back and forth between scroll and page views.

Then we went into Finale 2012, and looked. There were a bunch of gibberish shortcuts there. I deleted those, and recreated the same key remapping as in Finale 25 (ctrl+5 (#101) = Ctrl+5 (#101) (I used the "listen" button to select the 5 on the numpad.)

I restarted my computer, and now everything works in both versions of Finale.
My better half suspects that somehow TGTools is putting information in the registry that is somehow offset by whatever amount, which causes these errors.

At least I now have control of my computer again.
User of Finale since version 3.0 on Windows.
Now using a mix of Finale 2012, Finale 25, and 26.1
GPO, Garritan Solo Stradivari violin, Gofriller Solo Cello.
XSamples Chamber Ensemble.
Absolute convert to NotePerformer3.

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