Can't save or print files

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iBlues
Posts: 5
Joined: Thu Aug 10, 2017 7:38 pm
Finale Version: 2007
Operating System: Mac

Post by iBlues » Thu Aug 10, 2017 7:46 pm

Hi, I'm new here, I joined because I have a really annoying and worrisome problem.

Back in 2014 I upgraded the operating system on my Macbook Pro, and Finale stopped letting me print and save files, said I wasn't authorized. That computer eventually hung, but all my data was good do I put it all on a separate hard drive and got a new Macbook. Now, once again, Finale won't let me print or save files. The big difference is that in 2014, a support tech at MakeMusic fixed the problem for me by re-authorizing remotely.

Now, after submitting the problem to MakeMusic and the officlal Finale forum, I'm getting nothing. Finale's no good to me in its current state and I have 6 charts to do this weekend.

Any suggestions on how to proceed? Thanks.


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motet
Posts: 8225
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Thu Aug 10, 2017 8:25 pm

Look around on the MM site. I think there's some new way of deauthorizing/reauthorizing that you can do yourself.

iBlues
Posts: 5
Joined: Thu Aug 10, 2017 7:38 pm
Finale Version: 2007
Operating System: Mac

Post by iBlues » Thu Aug 10, 2017 8:33 pm

motet wrote:Look around on the MM site. I think there's some new way of deauthorizing/reauthorizing that you can do yourself.
That's what someone on the MakeMusic forum said, but he didn't tell me how to go about it.

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motet
Posts: 8225
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Thu Aug 10, 2017 8:46 pm

Go to Support and look around. There's something that says Authorize.

Bill Stevens
Posts: 662
Joined: Wed Dec 28, 2016 1:37 pm
Finale Version: Using 26, testing 27
Operating System: Mac

Post by Bill Stevens » Thu Aug 10, 2017 9:22 pm

You de-authorize under the Help menu, and I assume you re-authorize there as well.

Bill
Version 26.3 / 27.4 / Mac OS 10.15.5 Catalina
Finale user since the beginning of time.

iBlues
Posts: 5
Joined: Thu Aug 10, 2017 7:38 pm
Finale Version: 2007
Operating System: Mac

Post by iBlues » Thu Aug 10, 2017 9:32 pm

Bill Stevens wrote:You de-authorize under the Help menu, and I assume you re-authorize there as well.

Bill
I tried that, and I get a message saying that I must be an administrator to authorize.

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motet
Posts: 8225
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Thu Aug 10, 2017 9:52 pm

Go here:

https://store.makemusic.com/MyAccount/MySoftware.aspx

Log in, then click "Manage Authorizations."

iBlues
Posts: 5
Joined: Thu Aug 10, 2017 7:38 pm
Finale Version: 2007
Operating System: Mac

Post by iBlues » Thu Aug 10, 2017 10:09 pm

Deleted
Last edited by iBlues on Fri Aug 11, 2017 5:18 am, edited 1 time in total.

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zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Thu Aug 10, 2017 10:17 pm

I would delete your user code from this forum, or someone else may try to use it.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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motet
Posts: 8225
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Thu Aug 10, 2017 10:29 pm

Try

https://www.finalemusic.com/support/

Click "Authorize Product."

iBlues
Posts: 5
Joined: Thu Aug 10, 2017 7:38 pm
Finale Version: 2007
Operating System: Mac

Post by iBlues » Fri Aug 11, 2017 5:19 am

motet wrote:Try

https://www.finalemusic.com/support/

Click "Authorize Product."
Yes, I've tried that many times, thanks.

BuonTempi
Posts: 1297
Joined: Fri Aug 20, 2010 8:59 am
Finale Version: Finale 27
Operating System: Mac

Post by BuonTempi » Fri Aug 11, 2017 2:13 pm

iBlues wrote:Yes, I've tried that many times, thanks.
It's not clear whether you've had success with the "Manage Authorisations" link given above. Are you able to get to that page? What happens?

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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Sat Aug 12, 2017 2:51 am

In Finale under the Help tab click About Finale. It will show two things. 1st whether you are authorized and 2nd your number. With that number you can call MM and they will fix it.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

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zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Sat Aug 12, 2017 5:27 am

Except, they don't take calls any more.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Sat Aug 12, 2017 3:02 pm

Then use the "Submit a request" link to contact MM for help. In short you will need that number!
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

Bill Stevens
Posts: 662
Joined: Wed Dec 28, 2016 1:37 pm
Finale Version: Using 26, testing 27
Operating System: Mac

Post by Bill Stevens » Sat Aug 12, 2017 3:37 pm

iBlues,

On the Mac "About Finale" is under the Finale tab.

Bill
Version 26.3 / 27.4 / Mac OS 10.15.5 Catalina
Finale user since the beginning of time.

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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Sat Aug 12, 2017 8:04 pm

It is possible it never got authorized properly in the first place. OP needs to contact MM one way or another.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

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MikeHalloran
Posts: 706
Joined: Mon Jan 02, 2017 2:56 am
Finale Version: 27
Operating System: Mac

Post by MikeHalloran » Sun Aug 13, 2017 8:33 pm

I'm fairly certain this is the OP trying to run Finale 2007 on a newer Mac. The solution is to upgrade.

https://makemusic.zendesk.com/hc/en-us/ ... uthorized-

I don't know for sure that 2012 won't install over OS 10.12 — I can only take MM's word for that. I am absolutely certain that older versions will not install however. The only reason that 2011 runs on my Mac is that it was installed new and the OS has been upgraded in the mean time.
Mike Halloran

Finale 27.3, SmartScore X2 Pro, GPO5 & World Instruments
MacOS Ventura 13.2.1; 2017 iMac Pro 18 Core, 128G RAM, 4TB; 2021 MBAir M1
NotePerformer3, Dorico 4, Overture, Notion 6, DP 11, Logic Pro

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