regions don't start on 1

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 10:35 am

dear Forum

What is happening here? Why do my numbers not start on 1 in a new region? I tried setting it up fresh but that doesn't change anything. Allso the font is not what it appears, in region 2 its set to maestro .. It seems finale is not reading what i put in ..
I've put a print below from the screen ..

Vincent van Ballegooijen

finale 2014.5
windows 10
finale user since 98

Peter Thomsen · Post by **Peter Thomsen** » Sat Oct 07, 2017 12:42 pm

Welcome to the forum!

Indeed that looks weird, both the measure numbering and the font.

I suggest that you attach a (small) Finale sample document here, for the gurus to examine.

Without seeing an actual Finale document we can only guess.

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 1:14 pm

Thank you,
here an example, just as it comes out

Vincent van Ballegooijen

zuill · Post by **zuill** » Sat Oct 07, 2017 2:28 pm

I deleted the region and created a new one. Sometimes that is the easiest approach. Who knows what happened.

Zuill

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 2:30 pm

And what happend?

zuill · Post by **zuill** » Sat Oct 07, 2017 2:42 pm

It came out as expected.

Zuill

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 2:58 pm

zuill wrote:It came out as expected.

Zuill

I understand that, but by me it won't, thats the problem. I have done it hundred times before .. I cannot think of anything I've done wrong or different.

Vincent

zuill · Post by **zuill** » Sat Oct 07, 2017 3:03 pm

If you delete all the regions, and start from scratch, and still get wrong behavior, you might have a corrupt preferences file. That's all I can guess. Does this odd behavior happen on all files?

Zuill

Peter Thomsen · Post by **Peter Thomsen** » Sat Oct 07, 2017 3:07 pm

vincentvanb wrote:… by me it won't, thats the problem. I have done it hundred times before .. I cannot think of anything I've done wrong or different …

In that case I suspect that the culprit is not document related.

Some things to try:

- Reboot the computer.

- Quit Finale, delete Finale’s Preferences file, and launch Finale again.

- As a test, try a brand new user account on the computer.

Please specify the steps you've already taken, so that we can rule out things.

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 3:13 pm

Look here ..

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 3:15 pm

Ok I'll try that .. thanks a lot.

Vincent

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 3:28 pm

Where can i find the preference file? I'm not such a computer guy ..

Vincent

zuill · Post by **zuill** » Sat Oct 07, 2017 3:40 pm

Look in the current preferences (Edit menu) and see what the path is to Configuration Files. That is where it would be. By default, Windows keeps these folders hidden, so you'll need to allow Windows to show the folder. You can also look for Finale.ini in the Windows search.

Zuill

motet · Post by **motet** » Sat Oct 07, 2017 4:23 pm

Someone on Facebook just had the same problem, so there is a bug. The solution was to delete all regions, as Zuill said.

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 4:54 pm

zuill wrote:Look in the current preferences (Edit menu) and see what the path is to Configuration Files. That is where it would be. By default, Windows keeps these folders hidden, so you'll need to allow Windows to show the folder. You can also look for Finale.ini in the Windows search.

Zuill

There is no preference file in that folder (Configuration files) ..
FINALE.INI is there .. but you don't suggest to delete that I think ...

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 4:56 pm

motet wrote:Someone on Facebook just had the same problem, so there is a bug. The solution was to delete all regions, as Zuill said.

I have done that .. didn't work

Vincent

motet · Post by **motet** » Sat Oct 07, 2017 5:07 pm

FINALE.INI is indeed the file. Quit Finale, rename that file to something else, and relaunch. Finale will create a new FINALE.INI with default settings. Then try deleting the regions and re-entering. If that doesn't fix it, you can rename the saved FINALE.INI back.

vincentvanb · Post by **vincentvanb** » Sat Oct 07, 2017 5:21 pm

motet wrote:FINALE.INI is indeed the file. Quit Finale, rename that file to something else, and relaunch. Finale will create a new FINALE.INI with default settings. Then try deleting the regions and re-entering. If that doesn't fix it, you can rename the saved FINALE.INI back.

I'm sorry, it didn't work out ... still the same problem.

motet · Post by **motet** » Sat Oct 07, 2017 6:10 pm

Impossible to say, then. If you want to upload your file, someone can do it for you. If you want to put it on Dropbox and send me a private message, I'll do it.

zuill · Post by **zuill** » Sat Oct 07, 2017 10:23 pm

If recreating the preferences file (FINALE.INI) didn't work, then reinstalling probably won't work either. Looks like you're doomed to an unsolvable bug. I have nothing else to offer.

Zuill

zuill · Post by **zuill** » Sat Oct 07, 2017 10:29 pm

You might try using Jari's JW Measure Numbers plugin and see what happens.

Zuill

vincentvanb · Post by **vincentvanb** » Sun Oct 08, 2017 1:47 pm

Thank you all, I'll try the helpdesk tomorrow ...

Vincent

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