GUI Issues in Finale 25

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The Engraver
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Joined: Sat Apr 25, 2009 10:47 am

Post by The Engraver » Wed Oct 25, 2017 9:55 am

Hi. I use Finale 25 on Windows 10. Ever since the first installation I had two problems with GUI.1: in the setup wizard when I open the window to select time, key, etc. some icons are empty (attached image). In playback controls, pause and play buttons are also reversed: for play, I have to click pause and vice versa. I have a 4k screen, I tried to change the resolution but it does not work. But even in the old regular screen pc I had the same problem. How can I fix this problem?

Thanks.

:)
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Finale 25 red.jpg
Finale 25 red.jpg (86.46 KiB) Viewed 4003 times
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johnmouse
Posts: 79
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Finale Version: 27
Operating System: Windows

Post by johnmouse » Wed Oct 25, 2017 11:47 am

Mine are reversed as well, but they operate as intended.
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MikeHalloran
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Finale Version: 27
Operating System: Mac

Post by MikeHalloran » Wed Oct 25, 2017 3:14 pm

What does MM Support have to say?
Mike Halloran

Finale 27.4.1, SmartScore X2 Pro, GPO5 & World Instruments
MacOS Ventura 14.5 (public beta); 2023 Studio M2 Ultra, 192G RAM, 8TB; 2021 MBAir M1
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miker
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Finale Version: Finale 27.4
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Post by miker » Wed Oct 25, 2017 3:40 pm

A friend of mine had the same issue. IIRC, it was solved by changing the resolution.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
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Jay Emmes
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Finale Version: 25.4.1.164
Operating System: Mac

Post by Jay Emmes » Wed Oct 25, 2017 7:19 pm

miker wrote:A friend of mine had the same issue. IIRC, it was solved by changing the resolution.
Strictly speaking it's not 'solved' by changing the resolution, but changing the resolution is a workaround (yet another one) to restore the right visuals.
Running Finale 25.4.1.163 in OS X 10.11.6
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The Engraver
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Post by The Engraver » Thu Oct 26, 2017 10:12 am

[quote="miker"]A friend of mine had the same issue. IIRC, it was solved by changing the resolution.[/quote]

I tried, but not solved. What resolution did use your friend?
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miker
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Finale Version: Finale 27.4
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Post by miker » Thu Oct 26, 2017 3:01 pm

200%. Here is the comment from Finale tech support:

This is something that should not be happening and what I consider to be a bug. I know that there are some development tickets to which I can add this information to add to the scope of the issue. While I don't have a timeframe for when an improvement would be made to Finale's max-resolution threshold, I do know that the improvement is an important one for product management. Especially since high resolution PCs are becoming more and more common.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
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The Engraver
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Post by The Engraver » Thu Oct 26, 2017 4:01 pm

Well, something new. Before, I tried changing resolution, but I tried changing it from the nVidia control panel (gtx1060), that's why the problem was not solved. Now, instead, I changed resolution from the Windows control panel, and now it run well. So, the problem is that Finale isn't compatible yet with High Resolution monitors. I hope that in the future will be an improvement about this.
Many thanks.

:)
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