Deauthorization

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otto kristen
Posts: 1
Joined: Fri Dec 08, 2017 2:33 pm
Finale Version: PrintMusic
Operating System: Windows

Post by otto kristen » Fri Dec 08, 2017 2:49 pm

Maybe it's not a new topic,matter of fact I had this problem for years with PrintMusic.

Error Message from Authorization Server: You have used your maximum number of allowed authorizations. To remove PrintMusic from a previously authorized computer, open Print Music on that computer and choose ‘Help, Deauthorize Print Music’.If you no longer have an access to a previously authorized computer, you can delete the authorization from ‘My Account’

I consider this message as a bad joke,farce or out right lie.It never works.My computer crashes maybe twice a year and i have to reset it to factory setting.I can not de-authorize it before crash,can I?A lot of replies,but no actual help.


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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Fri Dec 08, 2017 3:27 pm

In the past the authorization never worked as MM claimed. At least it didn't for me as I usually had to call support which is what you need to do.
However, I just had to replace my computer and the authorization went like clockwork. WOW ! :D

Perhaps it is time to replace your computer, too.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Fri Dec 08, 2017 5:19 pm

Have you gone to your account, and tried to deauthorize there? Have you opened a support ticket?

Since this is a user forum, ranting won’t get you very far.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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MikeHalloran
Posts: 706
Joined: Mon Jan 02, 2017 2:56 am
Finale Version: 27
Operating System: Mac

Post by MikeHalloran » Fri Dec 08, 2017 6:08 pm

miker wrote:Have you gone to your account, and tried to deauthorize there?.
Log into your MM User Account.

You should see a button to Manage Authorizations. Easy from there.

Unlike Finale which allows two computers to be authorized, PrintMusic allows only one.

If you still have problems, contact MM Support.
Mike Halloran

Finale 27.3, SmartScore X2 Pro, GPO5 & World Instruments
MacOS Ventura 13.2.1; 2017 iMac Pro 18 Core, 128G RAM, 4TB; 2021 MBAir M1
NotePerformer3, Dorico 4, Overture, Notion 6, DP 11, Logic Pro

BuonTempi
Posts: 1297
Joined: Fri Aug 20, 2010 8:59 am
Finale Version: Finale 27
Operating System: Mac

Post by BuonTempi » Fri Dec 08, 2017 10:05 pm

otto kristen wrote:My computer crashes maybe twice a year and i have to reset it to factory setting.
It might be worth focusing on the cause of this problem, and remedying it.

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