Smart Shape Tool Issue

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uncompositor
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Post by uncompositor » Sun Mar 11, 2018 10:29 pm

I can´t do a slur within Finale.

When selecting the Slur Tool, another tool such as the dashed slur tool, trill tool or 8va tool appears in the mouse cursor. And vice versa, I select the trill tool, and the Line Tool appears in the mouse cursor.

Anybody know how to fix this?

I am using Finale V25. I saved the file as a Finale 2012 file to try with the 2012 version but the same issue happens.

Thanks in advance.


Bill Stevens
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Post by Bill Stevens » Sun Mar 11, 2018 10:50 pm

That's odd. Does it happen on every file or just one?

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uncompositor
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Post by uncompositor » Sun Mar 11, 2018 10:52 pm

It happens on every file..

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Peter Thomsen
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Post by Peter Thomsen » Sun Mar 11, 2018 11:47 pm

My first guess would be a stuck key on the computer keyboard.

Have you tried a re-boot?
A re-boot may fix a “virtually”, electronically, stuck key.

If the key is physically stuck (rather then electronically stuck), then you may be able to fix it by hitting the key repeatedly.
Mac OS X 12.6.9 (Monterey), Finale user since 1996

uncompositor
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Post by uncompositor » Mon Mar 12, 2018 1:30 am

@Peter Thomsen

It worked briefly after rebooting. However after a while the issue stared again.

Note: The expression Tool also is not working. I try to use the Expression Tool and another expression happens or playback starts and there is no way to stop it unless force quitting the program.

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zuill
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Post by zuill » Mon Mar 12, 2018 2:33 am

This sounds like it might be a corrupt preferences file.

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miker
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Post by miker » Mon Mar 12, 2018 3:24 pm

It definitely sounds like a stuck virtual key. Restarting normally takes care of it; but if not, then try trashing preferences, as Zuill suggests.
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uncompositor
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Post by uncompositor » Mon Mar 12, 2018 11:26 pm

Under Edit—Preferences, I selected Reset All Preferences. The issue still persists however...

I also reinstalled Finale, but the issue still persists too..

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N Grossingink
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Post by N Grossingink » Mon Mar 12, 2018 11:44 pm

uncompositor wrote:Under Edit—Preferences, I selected Reset All Preferences.
I think you have to trash the preferences to get an absolutely clean set. Make Music has a way to do this - see here:
https://makemusic.zendesk.com/hc/en-us/ ... inale-etc-

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motet
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Post by motet » Tue Mar 13, 2018 12:17 am

I wish they would separate their buggy file from the user preferences, and, short of fixing the myriad bugs, give a one-button way of really resetting it.

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motet
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Post by motet » Tue Mar 13, 2018 12:20 am

I don't get different cursors for these tools--perhaps the O.P. misspoke. Occasionally I'll select a hairpin with a programmed function key and get the slur, but clicking the hairpin in the palette will then do the right thing.

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zuill
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Post by zuill » Tue Mar 13, 2018 1:02 am

Now that I re-read the original post, I also see that the reported behavior is not normal behavior. The mouse cursor doesn't show the selected tool. maybe there's an option I'm not aware of. I guess we need further explanation of what is happening. Possibly everything is as it should be. As long as the selected smart shape is appearing in the score, all is well.

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uncompositor
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Post by uncompositor » Tue Mar 13, 2018 1:16 am

Unfortunately, doing this step - https://makemusic.zendesk.com/hc/en-us/ ... Finale-etc, did not fix the issue.

Correct. I get different mouse cursors that don't match the selected Smart Shape. Not only the Smart Shape Tool is weird, pretty much everything.

When selecting the Expression Tool, just clicking once I get pppp.
With the Articulation Tool, just clicking once on a note a 2 appears above it.

Looks like I will have to reformat my PC to see if that will fix it. Perhaps it is a virus/malware..

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MikeHalloran
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Post by MikeHalloran » Tue Mar 13, 2018 1:24 am

Wired or wireless mouse, Bluetooth or?

Let me guess — Bluetooth mouse?

I’ve seen something similar before.
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zuill
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Post by zuill » Tue Mar 13, 2018 1:28 am

In the default file, pppp has metatool 0. For articulations, the number 2 has metatool 2. So, several stuck keys, or, as Mike suggests, a wireless mouse run amok?

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uncompositor
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Post by uncompositor » Tue Mar 13, 2018 1:28 am

@MikeHalloran
Just a USB connected regular mouse. With the mouse disconnected, using the laptop track pad, it is still the same.

uncompositor
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Post by uncompositor » Tue Mar 13, 2018 12:09 pm

A PC reset did the trick

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