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Scroll View: scrolling playback goes only 2 screens

PostPosted: Mon Jan 09, 2017 3:29 am
by Detroit in 68
Finale 2014.5 (for Mac OS 10.12.2) has gone batty lately. One of the symptoms (probably the least troublesome of the bunch): in Scroll View scrolling playback simply stops after the second screen. (That is, playback continues, but the scrolling stops.) In Page View all is well. For better or worse, I'll post the other problems in the general section. By the way, tried the Safe Boot recommended on the recently decommissioned MM Forum; didn't help. Thanks for any clues anyone can provide.

Re: Scroll View: scrolling playback goes only 2 screens

PostPosted: Mon Jan 09, 2017 5:43 am
by miker
Have you tried trashing the preferences?

Re: Scroll View: scrolling playback goes only 2 screens

PostPosted: Mon Jan 09, 2017 5:51 pm
by Detroit in 68
Thanks, Miker! Yes, I've now trashed, emptied, restarted, and relaunched. Unfortunately, Finale 2014.5 was unimpressed; the problem with scrolling playback has persisted, along with the more disturbing problems I mentioned in my post in the General section. Any ideas about the next step(s)?

Re: Scroll View: scrolling playback goes only 2 screens

PostPosted: Mon Jan 09, 2017 6:18 pm
by miker
At this point, I would open a support ticket with MM, and see what they have to say.

Re: Scroll View: scrolling playback goes only 2 screens

PostPosted: Mon Jan 09, 2017 6:44 pm
by Detroit in 68
Will do. Thanks.

Re: Scroll View: scrolling playback goes only 2 screens

PostPosted: Tue Jan 10, 2017 5:48 pm
by Detroit in 68
Well, the problem is solved. And the solution's embarrassing, to say the very least.

Following MikeR's advice, I did open a support ticket with MM yesterday. Nick M. replied, asking for an SPX file but first mentioning that whereas in my product field I'd selected v 2014.5, I was licensed for v 25. A search for "Finale 25" revealed nothing more than a PDF ReadMe file but convinced me I'd better look in my apps folder, where I found v 2012, v 2014, and of course v 2014.5—and something with a redundant and far-less-than-forthcoming title: "Finale app." (Its icon, now in the dock, is less redundant but no more informative in a mouseover, yielding the single word "Finale.") Yup: a Get Info check of the icon in the apps folder showed that it was indeed v 25.1.0.232. And yes, once I opened it and then opened the file that had been behaving so bizarrely in v 2014.5, a very quick check showed that some—probably all—of those problems had gone away.

Guess I'm ready to be carted off to the funny farm. My only excuses are (1) that the app. is so determined to hide its version title and (2) that I'm an occasional user who does only 3–4 vocal charts a year.

By the way, any reason not to throw out vv 2012, 2014, and 2014.5?

Thanks, MikeR, Motet, and Buon Tempi, for trying to help this longtime Finale user (who apparently needs help not just with Finale)!

Re: Scroll View: scrolling playback goes only 2 screens

PostPosted: Tue Jan 10, 2017 6:03 pm
by motet
That really doesn't explain the problems you were experiencing, but I'm glad it's solved.