Page 1 of 1
Crashing after audio export
Posted: Sun Jan 22, 2017 2:12 pm
by gogreen
Twice now, with different files, Finale 25.2 has crashed immediately after I export a file to audio (File > Export > Audio File). The audio export does finish, and it sounds complete and OK, but Finale crashes immediately after the export completes. Anyone else experience this problem?
Re: Crashing after audio export
Posted: Sun Jan 22, 2017 5:43 pm
by motet
I don't use audio export, but the Finale crashes I experience are often associated with playback.
Re: Crashing after audio export
Posted: Sun Jan 22, 2017 7:55 pm
by gogreen
I don't use audio export, but the Finale crashes I experience are often associated with playback.
Then to create an audio file, do you play a file back and capture it in Audacity? Just curious.
Re: Crashing after audio export
Posted: Sun Jan 22, 2017 8:00 pm
by motet
No, I only use playback to check for errors.
The crashes seem to occur when playback finishes, but I've never really discerned a pattern.
Re: Crashing after audio export
Posted: Mon Jan 23, 2017 11:26 pm
by gogreen
I exported to audio again this afternoon, and this time I deleted the Finale temp files in my designated folder before exporting, and Finale did not crash. I wonder if that's the key, at least for my setup.
Re: Crashing after audio export
Posted: Tue Jan 24, 2017 11:30 pm
by gogreen
Well, so much for that. I deleted the temp files and exported again, and Finale crashed again immediately after the export completed.
Re: Crashing after audio export
Posted: Wed Jan 25, 2017 7:16 am
by motet
Maybe submit the file to them.
Re: Crashing after audio export
Posted: Wed Jan 25, 2017 10:15 pm
by gogreen
Maybe submit the file to them.
Yeah, I think I'll do that. The problem, though, doesn't happen with every export to audio, and I can't identify anything that precipitates the crash.
Re: Crashing after audio export
Posted: Thu Jan 26, 2017 5:35 am
by zuill
1. I assume this is with VST (Aria Player).
2. What is the Audio Driver?
3. Have you experimented with recreating preferences (both files) after saving a backup?
Zuill
Re: Crashing after audio export
Posted: Thu Jan 26, 2017 2:18 pm
by gogreen
Yes, this is with VST (Aria player).
Audio driver is DirectSound.
No, I haven't experimented with recreating preferences. Do you mean deleting FINALE.INI and FINMIDI.INI files (after backing them up)?
Re: Crashing after audio export
Posted: Thu Jan 26, 2017 4:08 pm
by zuill
Yes. Sometimes corruption there can cause issues. I would try the MIDI.ini file first. If that works, it will minimize issues. Do you have a MIDI keyboard hooked up to your computer?
Zuill
Re: Crashing after audio export
Posted: Thu Jan 26, 2017 9:49 pm
by gogreen
I would try the MIDI.ini file first. If that works, it will minimize issues.
OK, I'll try that. Thanks, Zuill.
I don't have a midi keyboard hooked up.
Re: Crashing after audio export
Posted: Thu Jan 26, 2017 10:02 pm
by zuill
When I said minimize issues, I meant having to redo preferences saved in the main file, which generally takes longer to customize. I guess I wasn't too clear. Anyway, let us know what happens.
Zuill
Re: Crashing after audio export
Posted: Fri Jan 27, 2017 1:55 am
by gogreen
I renamed and then removed finmidi.ini from its usual place, and I've exported several files to audio without Finale crashing. So far, so good.