No Playback After Windows 10 "Creator Update" Foisted On Me
Posted: Wed Sep 27, 2017 4:27 am
As a longtime user of Finale (since version 3.7 in the early 1990's), I have been through many upgrades, computer systems, operating systems, audio interfaces and soundcards - never had a major issue with playback until Microsoft foisted their latest "Windows 10 Creator Update" on me. Playback stopped. "Audio engine failed to load". I have been troubleshooting this for weeks now with the aid of some very patient customer service people whose help I greatly appreciate. For a half day, sound magically returned for no reason that I can determine, and then it went away.
We have checked all the logs, the ini files, the sound settings and so far have been unsuccessful in determining the cause. It is clear from a Google search that I am not the only one with sound issues after this major Windows update.
But the strange thing is that Finale seems to be the only midi / audio program affected. Pro Tools 11.2, Band in a Box, WMPlayer. QuickTime, CD, DVD, and even (dare I mention) Sibelius 7 all work fine.
I am sure the fault lies with changes made by the OS, since the malfunction roughly corresponds to the upgrade date.
All kinds of random advice is out there, some on YouTube, some in different music / sound forums, but it is hard to find anything specific to Finale.
I am using direct sound with an MBox2 as my audio output. If I disable this interface, the error does not occur, but there is no audible output because the only speakers I have are connected to MBox 2, which I have been using without a hitch since 2008. Finale version 25.4 / Windows 10.x
I would welcome any ideas.
We have checked all the logs, the ini files, the sound settings and so far have been unsuccessful in determining the cause. It is clear from a Google search that I am not the only one with sound issues after this major Windows update.
But the strange thing is that Finale seems to be the only midi / audio program affected. Pro Tools 11.2, Band in a Box, WMPlayer. QuickTime, CD, DVD, and even (dare I mention) Sibelius 7 all work fine.
I am sure the fault lies with changes made by the OS, since the malfunction roughly corresponds to the upgrade date.
All kinds of random advice is out there, some on YouTube, some in different music / sound forums, but it is hard to find anything specific to Finale.
I am using direct sound with an MBox2 as my audio output. If I disable this interface, the error does not occur, but there is no audible output because the only speakers I have are connected to MBox 2, which I have been using without a hitch since 2008. Finale version 25.4 / Windows 10.x
I would welcome any ideas.