Double speed scrolling

Discuss playback problems, including VST, Garritan, MIDI, etc.

Moderators: Peter Thomsen, miker

legitum
Posts: 89
Joined: Tue Feb 23, 2010 10:27 pm
Finale Version: Finale v25
Operating System: Mac

Post by legitum » Mon Nov 27, 2017 8:13 pm

In the last week i've been having some issues with playback.

Firstly, the scrolling moves at double speed so the green marker is on measure 4 whilst measure 2 is playing and so on. It means that half a page into the audio the scrolling is already on the next page and makes proof reading and editing the music on screen a near impossible exercise. Also, when I click to stop the playback the audio continues until the point at which the visual cue has reached when i've clicked stop - like its catching up with itself. On a long piece it can mean waiting for five minutes or so.

This is deeply frustrating. It applies not only to pieces worked on since last week but all my back catalogue.

I'd welcome a reply, since this is driving me mad.

Many thanks,

Andy
Andy
jazznote.co.uk


User avatar
motet
Posts: 8228
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Mon Nov 27, 2017 8:47 pm

Do you have Finale 2014 as opposed to 2014.5? If so, you should get the free update to 2014.5.

legitum
Posts: 89
Joined: Tue Feb 23, 2010 10:27 pm
Finale Version: Finale v25
Operating System: Mac

Post by legitum » Mon Nov 27, 2017 9:24 pm

Hi - yes, I'm using 2014. I'm trying to update but getting the error : An error occurred in retrieving update information. Please try again later.

Is it a known problem that the update resolves?

Thanks,
Andy
Andy
jazznote.co.uk

legitum
Posts: 89
Joined: Tue Feb 23, 2010 10:27 pm
Finale Version: Finale v25
Operating System: Mac

Post by legitum » Sat Dec 02, 2017 10:51 am

I'd welcome some feedback on this. The update option is still bringing up an error. thanks,
Andy
jazznote.co.uk

User avatar
miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Sat Dec 02, 2017 4:57 pm

Try a different browser. The downloads don't play nicely with all of them. Also, turn off any antivirus programs for the duration of the download.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

User avatar
zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Sat Dec 02, 2017 5:51 pm

Odd that I've never had a problem with my antivirus program and downloading any program. It might just be a firewall or other security setting, and not the antivirus program causing the issue. If it ever does happen to me, I will definitely report back here.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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