"Special Tools" and "Smart Shape Tool" disappear

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"Special Tools" and "Smart Shape Tool" disappear

Postby soundartist » Sun Jul 21, 2013 3:21 pm

Often when I try to opening either the Special Tools or Smart Shape Tool, it will not open. If I quite Finale (2010) and re-open it, then I can access those tools, but this problem happens often enough that it causes too much disruption when quitting and re-opening the program. Any suggestions?
Thank you (I'm flooding the forum this time with questions all at once),
Julian
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Re: "Special Tools" and "Smart Shape Tool" disappear

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Re: "Special Tools" and "Smart Shape Tool" disappear

Postby miker » Sun Jul 21, 2013 4:02 pm

Julian,
That sounds like yet another manifestation of the Stuck Key Syndrome, especially since a quit/restart fixes it. This has been a problem for many of us over the last few years, but unfortunately, nobody has been able to nail down the circumstances that cause it.
PrintMusic 2004, 2006, 2008, 2009, 2010, 2011; Finale 2010b, 2011b, 2012c, 2014
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Re: "Special Tools" and "Smart Shape Tool" disappear

Postby soundartist » Sun Jul 21, 2013 4:22 pm

Thanks Miker, understood. I'll submit the issue to Make Music.
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Re: "Special Tools" and "Smart Shape Tool" disappear

Postby soundartist » Tue Jul 23, 2013 3:43 am

I just got a reply from Make Music about this problem. I was sent the following instruction by "Julian S." from Make Music tech support (but this is for a Mac system):

My recommendation would be to clear preference files, then go to Window>Special Tools then Window>Smart Shape Tool to put a checkmark next to the palettes so they stay:
1. Quit Finale 2010.
2. In Finder, navigate to Go menu > Go to Folder
3. Type or copy & paste the following location:
~/library/preferences
4. In the Preferences folder, find a file named Finale 2010 Preferences. Drag it into the trash.
5. Empty your trash.
6. Restart your computer.
7. Relaunch Finale 2010.
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Re: "Special Tools" and "Smart Shape Tool" disappear

Postby miker » Tue Jul 23, 2013 4:22 am

Sounds like a plan. Let OS know if it works!
PrintMusic 2004, 2006, 2008, 2009, 2010, 2011; Finale 2010b, 2011b, 2012c, 2014
Mac OS 10.9, Windows 2000, Windows XP
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