"Special Tools" and "Smart Shape Tool" disappear

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"Special Tools" and "Smart Shape Tool" disappear

Postby soundartist » Sun Jul 21, 2013 3:21 pm

Often when I try to opening either the Special Tools or Smart Shape Tool, it will not open. If I quite Finale (2010) and re-open it, then I can access those tools, but this problem happens often enough that it causes too much disruption when quitting and re-opening the program. Any suggestions?
Thank you (I'm flooding the forum this time with questions all at once),
Julian
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Re: "Special Tools" and "Smart Shape Tool" disappear

Postby miker » Sun Jul 21, 2013 4:02 pm

Julian,
That sounds like yet another manifestation of the Stuck Key Syndrome, especially since a quit/restart fixes it. This has been a problem for many of us over the last few years, but unfortunately, nobody has been able to nail down the circumstances that cause it.
PrintMusic 2004 - Finale 2014.5
Mac OS 10.11.4
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Re: "Special Tools" and "Smart Shape Tool" disappear

Postby soundartist » Sun Jul 21, 2013 4:22 pm

Thanks Miker, understood. I'll submit the issue to Make Music.
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Finale Version: 2010 for Mac

Re: "Special Tools" and "Smart Shape Tool" disappear

Postby soundartist » Tue Jul 23, 2013 3:43 am

I just got a reply from Make Music about this problem. I was sent the following instruction by "Julian S." from Make Music tech support (but this is for a Mac system):

My recommendation would be to clear preference files, then go to Window>Special Tools then Window>Smart Shape Tool to put a checkmark next to the palettes so they stay:
1. Quit Finale 2010.
2. In Finder, navigate to Go menu > Go to Folder
3. Type or copy & paste the following location:
~/library/preferences
4. In the Preferences folder, find a file named Finale 2010 Preferences. Drag it into the trash.
5. Empty your trash.
6. Restart your computer.
7. Relaunch Finale 2010.
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Finale Version: 2010 for Mac

Re: "Special Tools" and "Smart Shape Tool" disappear

Postby miker » Tue Jul 23, 2013 4:22 am

Sounds like a plan. Let OS know if it works!
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