Page 1 of 1

"Special Tools" and "Smart Shape Tool" disappear

Posted: Sun Jul 21, 2013 3:21 pm
by soundartist
Often when I try to opening either the Special Tools or Smart Shape Tool, it will not open. If I quite Finale (2010) and re-open it, then I can access those tools, but this problem happens often enough that it causes too much disruption when quitting and re-opening the program. Any suggestions?
Thank you (I'm flooding the forum this time with questions all at once),
Julian

Re: "Special Tools" and "Smart Shape Tool" disappear

Posted: Sun Jul 21, 2013 4:02 pm
by miker
Julian,
That sounds like yet another manifestation of the Stuck Key Syndrome, especially since a quit/restart fixes it. This has been a problem for many of us over the last few years, but unfortunately, nobody has been able to nail down the circumstances that cause it.

Re: "Special Tools" and "Smart Shape Tool" disappear

Posted: Sun Jul 21, 2013 4:22 pm
by soundartist
Thanks Miker, understood. I'll submit the issue to Make Music.

Re: "Special Tools" and "Smart Shape Tool" disappear

Posted: Tue Jul 23, 2013 3:43 am
by soundartist
I just got a reply from Make Music about this problem. I was sent the following instruction by "Julian S." from Make Music tech support (but this is for a Mac system):

My recommendation would be to clear preference files, then go to Window>Special Tools then Window>Smart Shape Tool to put a checkmark next to the palettes so they stay:
1. Quit Finale 2010.
2. In Finder, navigate to Go menu > Go to Folder
3. Type or copy & paste the following location:
~/library/preferences
4. In the Preferences folder, find a file named Finale 2010 Preferences. Drag it into the trash.
5. Empty your trash.
6. Restart your computer.
7. Relaunch Finale 2010.

Re: "Special Tools" and "Smart Shape Tool" disappear

Posted: Tue Jul 23, 2013 4:22 am
by miker
Sounds like a plan. Let OS know if it works!