Unable to play music on new Finale download

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

James Huckson
Posts: 1
Joined: Tue Jun 23, 2015 1:49 am
Finale Version: Finale 2014
Operating System: Windows

Post by James Huckson » Tue Jun 23, 2015 2:37 am

I recently bought Finale 2014 and obtained the download rather than get the disc. Unfortunately I have hit a bit of a brick wall. First up it keeps saying , on opening, that 'audio engine' not functioning (or words to that effect). When opening up the Wizard and attempting to write something, there is no playback. The red line doesn't even move!

I have sent Finale an e-mail but I find the automated reply unsatisfactory.I live in Australia, so to talk to someone in the USA requires effort, particularly with aligning the hours or even getting the right number. I am daunted by the instruction manual and as well, I am not brilliant with computers. My wife and daughter use Finale as well, but they are to help me.

I need Finale next week as I am going on a music camp where part of it will be spent arranging material.
I would very much appreciate it if someone could help me.


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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Wed Jun 24, 2015 1:48 am

In the MIDI/Audio menu, see whether Play Through MIDI or Play Through Audio is checked. If it's the latter, you might see if Play Through MIDI works for you.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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