Printing issues with v25

Discuss technical issues with keyboards, sound, video cards, etc.

Moderators: Peter Thomsen, miker

bsegal
Posts: 4
Joined: Thu Aug 25, 2016 4:38 pm
Finale Version: v25
Operating System: Windows

Post by bsegal » Thu Aug 25, 2016 5:51 pm

when printing parts and selecting print 5 copies, Finale is ignoring the number of copies I want to make and only printing 1 copy even if I specify 9.
No matter how many I tell it to print it is only printing 1 copy at a time.
This is ONLY in Finale, if I print a Word document it will print as many copies as I want so I am only experiencing this problem with Finale.
Any help on this would be greatly appreciated.

I am not the best at finale but I have been using it since version 3.7.2


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Peter Thomsen
Posts: 6601
Joined: Fri Jul 25, 2003 6:47 pm
Finale Version: Finale v27.4
Operating System: Mac

Post by Peter Thomsen » Thu Aug 25, 2016 9:17 pm

This might be a good case for a support ticket at MakeMusic’s Tech Support.

Finale 25 is still very new, and it is likely that the users will find some issues with Finale 25 during the coming weeks or months.
Mac OS X 12.6.9 (Monterey), Finale user since 1996

bsegal
Posts: 4
Joined: Thu Aug 25, 2016 4:38 pm
Finale Version: v25
Operating System: Windows

Post by bsegal » Thu Aug 25, 2016 9:42 pm

ok, I just submitted a tech request.

bsegal
Posts: 4
Joined: Thu Aug 25, 2016 4:38 pm
Finale Version: v25
Operating System: Windows

Post by bsegal » Mon Aug 29, 2016 1:11 pm

have had no reply to tech request

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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Mon Aug 29, 2016 2:24 pm

Well, you submitted it on Thursday, and they didn't get to it on Friday. They don't work on the weekend.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

bsegal
Posts: 4
Joined: Thu Aug 25, 2016 4:38 pm
Finale Version: v25
Operating System: Windows

Post by bsegal » Tue Aug 30, 2016 12:13 pm

well as impatient as I may be, Tech support gave me a prompt answer yesterday!

Our developers are aware of this issue and are looking into some possible solutions. However, I'm afraid I cannot promise a specific time frame for when the issue will be resolved.

currently the only fix is to roll back some Microsoft security updates.

looking forward to this fix!

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