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Printing with v25 is not completely black

Posted: Fri Dec 02, 2016 12:49 pm
by abutenko14
When printing in Finale v25 the print is not completely black. It looks like "economy mode" or something is turned on, but it isn't. This goes both for printing to a regular printer or printing to a PDF-file. I have never had this problem with earlier versions of Finale. Other programs, like Pages, are printing normally. Any suggestions what to do?
Thank, Anders Butenko.

Re: Printing with v25 is not completely black

Posted: Fri Dec 02, 2016 3:04 pm
by miker
Take a look at this thread in the other forum.

http://forum.makemusic.com/default.aspx?f=6&m=488882

Re: Printing with v25 is not completely black

Posted: Sun Dec 04, 2016 8:40 am
by abutenko14
I didn't find any solutions that worked in that thread. I cannot even find anything called ColorSync...

Re: Printing with v25 is not completely black

Posted: Sun Dec 04, 2016 6:11 pm
by miker
Open a support ticket with MakeMusic. The more people who submit it, the better the chance of a fix.

Re: Printing with v25 is not completely black

Posted: Mon Dec 05, 2016 9:22 am
by BuonTempi
1. Make a PDF from the print menu "Save As PDF".
2. Have a look at the PDF in Preview or Acrobat: zoom in massively. Is everything nice and clean/crisp, or does the problem appear there, too?
3. Print from the PDF.

If the PDF looks ok on screen but prints poorly, then the problem is with your print settings, and not with Finale.
If the PDF looks poor on screen, then it's a Finale issue.

Re: Printing with v25 is not completely black

Posted: Thu Dec 15, 2016 10:23 am
by abutenko14
When I make a PDF from Finale, the problem is there in the PDF as well. So I'm sure the problem is with Finale, and not my general printer settings. I print from other programmes, like Pages or Numbers with no problem at all.

Re: Printing with v25 is not completely black

Posted: Thu Dec 15, 2016 12:24 pm
by BuonTempi
Is ColorSync OFF? (See attached image)

Re: Printing with v25 is not completely black

Posted: Fri Dec 16, 2016 11:10 am
by abutenko14
I don't have anything called ColorSync. See attached image.
Finale problem.jpg
Finale problem.jpg (55.65 KiB) Viewed 12555 times

Re: Printing with v25 is not completely black

Posted: Fri Dec 16, 2016 12:55 pm
by BuonTempi
That's odd, as it's built-in to OS X. I would Add a new printer queue that doesn't use the Brother print driver. Then select that before Saving As PDF.

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 9:32 am
by abutenko14
I added the new printer as you suggested, but that didn't change anything. The PDF print is exactly the same as before. But I still think the problem somehow is with Finale and not with the computers printer settings, since all other programmes print perfectly fine, both to the Brother printer and to a PDF.

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 11:22 am
by abutenko14
To the left is a note from a PDF made from Finale v25. To the right is a note from a PDF made from Finale 2012.
Finale problem.jpg
Finale problem.jpg (38.15 KiB) Viewed 12516 times

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 1:58 pm
by BuonTempi
I can't see a significant difference between the noteheads. The only difference I can see is the shaded edge. Is that the problem? Can you supply a PDF?

Are you using TrueType or PostScript fonts?

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 3:08 pm
by David Ward
BuonTempi wrote:I can't see a significant difference between the noteheads. The only difference I can see is the shaded edge.… …
On a ‘retina’ screen, if I sit back (not too close), the notehead uploaded by abutenko14 in a PDF made from F 25 does look noticeably less black than the other.

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 4:49 pm
by BuonTempi
It should be easy enough with the Output Preview tools in Acrobat to see whether the notes in the PDF have any colour components, or if they are solid black.

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 8:37 pm
by miker
Yes, but only if you have Acrobat! What about those of us who don't?

Re: Printing with v25 is not completely black

Posted: Mon Dec 19, 2016 9:41 pm
by BuonTempi
If a PDF is posted here, I will be happy to check it.

Re: Printing with v25 is not completely black

Posted: Fri Dec 23, 2016 7:15 am
by abutenko14
I made a ticket with MakeMusic and now after a long chat back and forth, I have received this:
"I was able to test this on a second monitor. I'm afraid that this is a confirmed bug of a different tint to the notation. I will certainly pass this along to our product managers!"
So there it is. I just have to wait.