Often when I try to opening either the Special Tools or Smart Shape Tool, it will not open. If I quite Finale (2010) and re-open it, then I can access those tools, but this problem happens often enough that it causes too much disruption when quitting and re-opening the program. Any suggestions?
Thank you (I'm flooding the forum this time with questions all at once),
Julian
"Special Tools" and "Smart Shape Tool" disappear
Moderators: Peter Thomsen, miker
- miker
- Posts: 6015
- Joined: Fri Mar 13, 2009 4:28 pm
- Finale Version: Finale 27.4
- Operating System: Mac
Julian,
That sounds like yet another manifestation of the Stuck Key Syndrome, especially since a quit/restart fixes it. This has been a problem for many of us over the last few years, but unfortunately, nobody has been able to nail down the circumstances that cause it.
That sounds like yet another manifestation of the Stuck Key Syndrome, especially since a quit/restart fixes it. This has been a problem for many of us over the last few years, but unfortunately, nobody has been able to nail down the circumstances that cause it.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society
-
- Posts: 61
- Joined: Mon Feb 11, 2013 6:08 am
- Finale Version: 2010 for Mac
Thanks Miker, understood. I'll submit the issue to Make Music.
-
- Posts: 61
- Joined: Mon Feb 11, 2013 6:08 am
- Finale Version: 2010 for Mac
I just got a reply from Make Music about this problem. I was sent the following instruction by "Julian S." from Make Music tech support (but this is for a Mac system):
My recommendation would be to clear preference files, then go to Window>Special Tools then Window>Smart Shape Tool to put a checkmark next to the palettes so they stay:
1. Quit Finale 2010.
2. In Finder, navigate to Go menu > Go to Folder
3. Type or copy & paste the following location:
~/library/preferences
4. In the Preferences folder, find a file named Finale 2010 Preferences. Drag it into the trash.
5. Empty your trash.
6. Restart your computer.
7. Relaunch Finale 2010.
My recommendation would be to clear preference files, then go to Window>Special Tools then Window>Smart Shape Tool to put a checkmark next to the palettes so they stay:
1. Quit Finale 2010.
2. In Finder, navigate to Go menu > Go to Folder
3. Type or copy & paste the following location:
~/library/preferences
4. In the Preferences folder, find a file named Finale 2010 Preferences. Drag it into the trash.
5. Empty your trash.
6. Restart your computer.
7. Relaunch Finale 2010.