Find Music Copyists & Engravers | Finale Forum Store | Buy Sheet Music

Scroll View: scrolling playback goes only 2 screens

Discuss playback problems, including VST, Garritan, MIDI, etc.

Moderators: miker, Peter Thomsen

Scroll View: scrolling playback goes only 2 screens

Postby Detroit in 68 » Mon Jan 09, 2017 3:29 am

Finale 2014.5 (for Mac OS 10.12.2) has gone batty lately. One of the symptoms (probably the least troublesome of the bunch): in Scroll View scrolling playback simply stops after the second screen. (That is, playback continues, but the scrolling stops.) In Page View all is well. For better or worse, I'll post the other problems in the general section. By the way, tried the Safe Boot recommended on the recently decommissioned MM Forum; didn't help. Thanks for any clues anyone can provide.
Detroit in 68
 
Posts: 13
Joined: Mon Jan 09, 2017 3:02 am
Finale Version: Finale 2014.5
Operating System: Mac

Re: Scroll View: scrolling playback goes only 2 screens

by Sponsor

Forum Sponsor
 

Re: Scroll View: scrolling playback goes only 2 screens

Postby miker » Mon Jan 09, 2017 5:43 am

Have you tried trashing the preferences?
PrintMusic 2004 - Finale 25
Mac OS 10.12 Sierra
User avatar
miker
 
Posts: 3948
Joined: Fri Mar 13, 2009 4:28 pm
Location: Seattle, WA USA
Finale Version: Finale 2014.5
Operating System: Mac

Re: Scroll View: scrolling playback goes only 2 screens

Postby Detroit in 68 » Mon Jan 09, 2017 5:51 pm

Thanks, Miker! Yes, I've now trashed, emptied, restarted, and relaunched. Unfortunately, Finale 2014.5 was unimpressed; the problem with scrolling playback has persisted, along with the more disturbing problems I mentioned in my post in the General section. Any ideas about the next step(s)?
Detroit in 68
 
Posts: 13
Joined: Mon Jan 09, 2017 3:02 am
Finale Version: Finale 2014.5
Operating System: Mac

Re: Scroll View: scrolling playback goes only 2 screens

Postby miker » Mon Jan 09, 2017 6:18 pm

At this point, I would open a support ticket with MM, and see what they have to say.
PrintMusic 2004 - Finale 25
Mac OS 10.12 Sierra
User avatar
miker
 
Posts: 3948
Joined: Fri Mar 13, 2009 4:28 pm
Location: Seattle, WA USA
Finale Version: Finale 2014.5
Operating System: Mac

Re: Scroll View: scrolling playback goes only 2 screens

Postby Detroit in 68 » Mon Jan 09, 2017 6:44 pm

Will do. Thanks.
Detroit in 68
 
Posts: 13
Joined: Mon Jan 09, 2017 3:02 am
Finale Version: Finale 2014.5
Operating System: Mac

Re: Scroll View: scrolling playback goes only 2 screens

Postby Detroit in 68 » Tue Jan 10, 2017 5:48 pm

Well, the problem is solved. And the solution's embarrassing, to say the very least.

Following MikeR's advice, I did open a support ticket with MM yesterday. Nick M. replied, asking for an SPX file but first mentioning that whereas in my product field I'd selected v 2014.5, I was licensed for v 25. A search for "Finale 25" revealed nothing more than a PDF ReadMe file but convinced me I'd better look in my apps folder, where I found v 2012, v 2014, and of course v 2014.5—and something with a redundant and far-less-than-forthcoming title: "Finale app." (Its icon, now in the dock, is less redundant but no more informative in a mouseover, yielding the single word "Finale.") Yup: a Get Info check of the icon in the apps folder showed that it was indeed v 25.1.0.232. And yes, once I opened it and then opened the file that had been behaving so bizarrely in v 2014.5, a very quick check showed that some—probably all—of those problems had gone away.

Guess I'm ready to be carted off to the funny farm. My only excuses are (1) that the app. is so determined to hide its version title and (2) that I'm an occasional user who does only 3–4 vocal charts a year.

By the way, any reason not to throw out vv 2012, 2014, and 2014.5?

Thanks, MikeR, Motet, and Buon Tempi, for trying to help this longtime Finale user (who apparently needs help not just with Finale)!
Detroit in 68
 
Posts: 13
Joined: Mon Jan 09, 2017 3:02 am
Finale Version: Finale 2014.5
Operating System: Mac

Re: Scroll View: scrolling playback goes only 2 screens

Postby motet » Tue Jan 10, 2017 6:03 pm

That really doesn't explain the problems you were experiencing, but I'm glad it's solved.
User avatar
motet
 
Posts: 843
Joined: Tue Dec 06, 2016 8:33 pm
Location: Northern California
Finale Version: 2014.5,2011,2005
Operating System: Windows



Similar topics


Return to Playback Issues

Who is online

Users browsing this forum: No registered users and 0 guests


Music Engravers and Music Copyists
   Finale - Sibelius - Cakewalk - Archives - Finale Books - Contact


Copyright © 1994 - 2017 by C.M. Press, LLC