SmartMusic shared links are suddenly all broken

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bwestland
Posts: 1
Joined: Fri Mar 04, 2022 4:20 pm
Finale Version: 27
Operating System: Mac

Post by bwestland » Thu Mar 24, 2022 6:08 pm

I've been using Finale v27.2 to share choral practice files with my local community chorus, using the new "Share" feature. It gives me a link to give to the chorus members to access the SmartMusic file for each piece. It's been working well for a couple weeks, but suddenly this morning all of the links would come back with "Let's get outta here! You are not authorized to access this resource." I was able to generate new links for each piece with the content manager, and those are now working, but this is clearly something that I would prefer not to have to do all the time.

Anyone know what would cause this problem (and how to avoid it happening again)?


Jeremy123
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Post by Jeremy123 » Tue Aug 02, 2022 6:36 am

Any update on this? Concrete Contractors La Puente

davidson02
Posts: 9
Joined: Mon Aug 29, 2022 10:32 pm
Finale Version: 27
Operating System: Windows

Post by davidson02 » Mon Aug 29, 2022 10:36 pm

Have you raised this problem to email support?

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davidjoseph
Posts: 7
Joined: Mon Oct 03, 2022 1:38 pm
Finale Version: Finale 2014
Operating System: Windows

Post by davidjoseph » Thu Dec 08, 2022 1:14 pm

Last edited by davidjoseph on Mon Apr 08, 2024 4:18 pm, edited 6 times in total.

FaithSa
Posts: 2
Joined: Fri Feb 10, 2023 7:51 am
Finale Version: Finale 2021
Operating System: Windows

Post by FaithSa » Fri Feb 10, 2023 7:54 am

bwestland wrote:
Thu Mar 24, 2022 6:08 pm
I've been using Finale v27.2 to share choral practice files with my local community chorus, using the new "Share" feature. It gives me a link to give to the chorus members to access the SmartMusic file for each piece. It's been working well for a couple weeks, but suddenly this morning all of the links would come back with bathroom remodelingwholesale jewelry store "Let's get outta here! You are not authorized to access this resource." I was able to generate new links for each piece with the content manager, and those are now working, but this is clearly something that I would prefer not to have to do all the time.concrete painting Austinupholstery cleaning360 photo boothdrywall repair concrete crack repairs Pittsburgh Pennsylvanialocal drywall contractorsfrench drain installation miami floridadrywall company near me sacramentodc foundation repair waterproofing quotes

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It sounds like there might have been an issue with the authorization for the links you were sharing. It could be due to changes made to the user permissions, a temporary issue with the server, or some other system-related problem.drywall company in fort worth texas
Last edited by FaithSa on Tue Oct 31, 2023 12:32 pm, edited 9 times in total.

EthanWalker
Posts: 5
Joined: Thu Oct 20, 2022 10:55 am
Finale Version: SongWriter
Operating System: Windows

Post by EthanWalker » Thu May 04, 2023 12:20 pm

It's possible that the permissions on the shared files were accidentally changed, causing the "not authorized" error. You may want to check the settings on the files to ensure that they are set to be accessible by the intended users.

Another possibility is that there was a temporary issue with the Finale servers that caused the error. If the problem persists or happens again, you may want to reach out to Finale support for assistance. They may be able to provide more information or troubleshoot the issue further. excavating companies near me

KellyP
Posts: 3
Joined: Sat Oct 22, 2022 6:58 pm
Finale Version: SongWriter
Operating System: Windows

Post by KellyP » Thu May 11, 2023 7:47 pm

It's possible that the links you originally generated expired or became invalid for some reason. Another possibility is that there was an issue with the permissions on the files, causing them to become inaccessible. It's also possible that there was a temporary glitch with the Share feature itself.

To avoid this issue in the future, you may want to check the expiration settings on the links you generate and make sure they are set to a reasonable time frame. Additionally, you could try contacting the Finale support team to see if they have any insights or solutions for this specific issue. They may be able to provide more information on what caused the problem and how to prevent it from happening again.

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EthanWalker
Posts: 5
Joined: Thu Oct 20, 2022 10:55 am
Finale Version: SongWriter
Operating System: Windows

Post by EthanWalker » Fri May 12, 2023 3:24 pm

It sounds like there may have been a temporary glitch or error with the authorization settings on the links you were sharing. It's possible that the original links became invalid due to a change in permissions or settings on your account or within the software itself. However, since you were able to generate new links that are working properly, it seems like the issue may have resolved itself.

If this problem persists or happens again in the future, I would recommend reaching out to the support team for Finale to see if they can help you troubleshoot the issue. They may be able to provide more specific guidance or assistance with the software's sharing features, and can help ensure that your files are properly accessible to your chorus members. CS Gruter LLC

KellyP
Posts: 3
Joined: Sat Oct 22, 2022 6:58 pm
Finale Version: SongWriter
Operating System: Windows

Post by KellyP » Mon May 22, 2023 5:00 pm

Remember to keep your software up to date and regularly check for any updates or patches released by the software provider, as these updates often address known issues and improve the overall performance of the software.

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Last edited by KellyP on Thu May 25, 2023 10:46 pm, edited 1 time in total.

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motet
Posts: 8427
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Finale Version: 2014.5,2011,2005,27
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Post by motet » Mon May 22, 2023 6:30 pm

That's good advice in general, though in Finale's case I don't know how often it's true. They do fix some things, but some very serious bugs have languished for many years, and new versions often bring new problems along with new features. Those that update in the hopes that a bug that's troubling them will have been fixed are apt to be disappointed, I'm afraid. It's worth checking the release notes, I guess.

davidson02
Posts: 9
Joined: Mon Aug 29, 2022 10:32 pm
Finale Version: 27
Operating System: Windows

Post by davidson02 » Thu Jun 08, 2023 5:35 am

KellyP wrote:
Mon May 22, 2023 5:00 pm
Remember to keep your software up to date and regularly check for any updates or patches released by the software provider, as these updates often address known issues and improve the overall performance of the software.



Thanks.

GarryS
Posts: 1
Joined: Mon Jun 12, 2023 4:41 pm
Finale Version: Finale 2023
Operating System: Mac

Post by GarryS » Mon Jun 12, 2023 5:01 pm

Thank you for all the helpful inputkitchen renovation
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davidson02
Posts: 9
Joined: Mon Aug 29, 2022 10:32 pm
Finale Version: 27
Operating System: Windows

Post by davidson02 » Wed Jun 21, 2023 2:35 am

But wait, Is there any chance to recover these broken links if we weren't able to keep our files updated?

aaaronwarwick
Posts: 1
Joined: Mon Jul 24, 2023 6:02 am
Finale Version: Finale 2014
Operating System: Windows

Post by aaaronwarwick » Mon Jul 24, 2023 6:08 am

I wTampa SEOas actually kind of worried when it went down. I thought there's something wrong with my account and etc. Glad that it's all back to normal. Thank you so much.

EthanWalker
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Joined: Thu Oct 20, 2022 10:55 am
Finale Version: SongWriter
Operating System: Windows

Post by EthanWalker » Tue Dec 19, 2023 9:04 pm

It seems like you've encountered an issue with the authorization or access control settings for the SmartMusic files generated through Finale v27.2. Commerical contractors Fairfield ohio

LauraH
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Joined: Fri Dec 22, 2023 7:24 pm
Finale Version: Finale PrintMusic 20
Operating System: Mac

Post by LauraH » Fri Dec 22, 2023 7:27 pm

It's frustrating to experience unexpected interruptions in your workflow, especially when sharing important choral practice files.

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davidjoseph
Posts: 7
Joined: Mon Oct 03, 2022 1:38 pm
Finale Version: Finale 2014
Operating System: Windows

Post by davidjoseph » Sat Dec 30, 2023 7:41 am

It had been operating smoothly for a few weeks, but this morning all of the links would return with the message, "Let's get out of here! click here factoring company near meAldo’s Drywall Contracting Services Arlington

EthanWalker
Posts: 5
Joined: Thu Oct 20, 2022 10:55 am
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Post by EthanWalker » Fri Apr 05, 2024 8:34 pm

It sounds like there might have been a glitch or a temporary issue with the authorization settings on the files. Cincinnati SEO COM

LauraH
Posts: 2
Joined: Fri Dec 22, 2023 7:24 pm
Finale Version: Finale PrintMusic 20
Operating System: Mac

Post by LauraH » Thu May 02, 2024 2:07 am

I understand your frustration with the broken SmartMusic links generated through Finale v27.2. It sounds like there could be a few reasons why this is happening:

Sharing settings: There might be a setting within Finale or SmartMusic that limits the duration or number of times a link can be accessed. Check the sharing settings for any relevant options related to link expiration or access limitations.
Content Manager Permissions: It's possible your permissions within the Content Manager have been changed. Verify that you have the necessary permissions to create shareable links that don't expire unexpectedly.
Finale/SmartMusic Bug: There's a chance this is a bug with Finale v27.2 or SmartMusic. Consider searching online for reported issues with others using similar versions. You can also contact Finale/SmartMusic support for further assistance.

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davidson02
Posts: 9
Joined: Mon Aug 29, 2022 10:32 pm
Finale Version: 27
Operating System: Windows

Post by davidson02 » Tue Jun 11, 2024 11:49 pm

LauraH wrote:
Thu May 02, 2024 2:07 am
I understand your frustration with the broken SmartMusic links generated through Finale v27.2. It sounds like there could be a few reasons why this is happening:

Sharing settings: There might be a setting within Finale or SmartMusic that limits the duration or number of times a link can be accessed. Check the sharing settings for any relevant options related to link expiration or access limitations.
Content Manager Permissions: It's possible your permissions within the Content Manager have been changed. Verify that you have the necessary permissions to create shareable links that don't expire unexpectedly.
Finale/SmartMusic Bug: There's a chance this is a bug with Finale v27.2 or SmartMusic. Consider searching online for reported issues with others using similar versions. You can also contact Finale/SmartMusic support for further assistance.

i9-12900K Dedicated

I think it should be working by now. fencing business

Sharon
Posts: 1
Joined: Thu Jun 20, 2024 1:31 pm
Operating System: Windows

Post by Sharon » Thu Jun 20, 2024 1:45 pm

LauraH wrote:
Thu May 02, 2024 2:07 am
I understand your frustration with the broken SmartMusic links generated through Finale v27.2. It sounds like there could be a few reasons why this is happening:

Sharing settings: There might be a setting within Finale or SmartMusic that limits the duration or number of times a link can be accessed. Check the sharing settings for any relevant options related to link expiration or access limitations.
Content Manager Permissions: It's possible your permissions within the Content Manager have been changed. Verify that you have the necessary permissions to create shareable links that don't expire unexpectedly.
Finale/SmartMusic Bug: There's a chance this is a bug with Finale v27.2 or SmartMusic. Consider searching online for reported issues with others using similar versions. You can also contact Finale/SmartMusic support for further assistance.

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The original poster, who raised this concern, hasn't made any follow-up statements. I'm pretty sure he managed it on his own.

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