Smart Shape Palette all the same

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bill90125
Posts: 4
Joined: Tue Sep 25, 2012 6:56 pm
Finale Version: 2014.d
Operating System: Windows

Post by bill90125 » Tue Sep 25, 2012 6:58 pm

I have a problem I've never had. When I try to do a slur using the Smart Shape Palette it gives me a dotted line, as if I chose the dotted line tool instead of a slur. Every tool I pick in the Smart Shape palette gives me a dotted line tool. Any ideas?


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Peter Thomsen
Posts: 6604
Joined: Fri Jul 25, 2003 6:47 pm
Finale Version: Finale v27.4
Operating System: Mac

Post by Peter Thomsen » Tue Sep 25, 2012 10:09 pm

My first guess would be a stuck key on the computer keyboard - in this case the letter D key.

You may be able to fix the stuck key by hitting it a few times.

If that does not help, try a computer reboot (this may help since the key could be electronically stuck, rather than physically stuck).
Mac OS X 12.6.9 (Monterey), Finale user since 1996

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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Wed Sep 26, 2012 12:27 pm

It is, in fact, an electronically stuck key. It is a known problem. Please send it in to tech support.

There are a couple of things you could try, but the most reliable is a computer restart.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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