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PrintMusic 2011 crashing on Mac

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PrintMusic 2011 crashing on Mac

Postby serranoe17 » Fri Feb 24, 2017 1:37 pm

I got a Mac yesterday and installed Finale PrintMusic 2011 on it - it had been installed on a previous computer, but I did deauthorize it and delete the program.
It's showing up and I can open it. When I try to use the setup wizard to make a big band chart, it will open the chart for a second after I click finish, flash twice, and then crash. The error message I get is from the Mac, not PrintMusic ("Finale PrintMusic 2011 quit unexpectedly. Click Reopen to open the application again. This report will be sent to Apple automatically).
The really weird thing is that I can get to open when I'm only writing a lead sheet! I can get the chart to show, I can input notes and use all regular functions, but when I try to add staves to build an instrumentation myself I get an error message from Finale that says "Unhandled Exception Caught", and then it crashes.

I've tried trashing my preferences and downloading the PrintMusic 2011 Mac update. Still no luck. What can I try?

Thank you all very much!
serranoe17
 
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Finale Version: PrintMusic 2011
Operating System: Mac

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Re: PrintMusic 2011 crashing on Mac

Postby miker » Fri Feb 24, 2017 3:39 pm

Which Mac OS are you running?
Finale 26 | SmartScorePro X2
Mac OS 10.13 High Sierra
Copyist for Barbershop Harmony Society
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Finale Version: Finale 26
Operating System: Mac

Re: PrintMusic 2011 crashing on Mac

Postby serranoe17 » Fri Feb 24, 2017 3:49 pm

It says macOS Sierra version 10.12.2.
serranoe17
 
Posts: 2
Joined: Fri Feb 24, 2017 1:28 pm
Finale Version: PrintMusic 2011
Operating System: Mac

Re: PrintMusic 2011 crashing on Mac

Postby miker » Fri Feb 24, 2017 5:02 pm

I'm afraid that you will need to upgrade. A product from 2011 is not supported on the new OS.

https://makemusic.zendesk.com/hc/en-us/articles/227137247-Finale-products-and-macOS-10-12-Sierra
Finale 26 | SmartScorePro X2
Mac OS 10.13 High Sierra
Copyist for Barbershop Harmony Society
User avatar
miker
 
Posts: 4527
Joined: Fri Mar 13, 2009 4:28 pm
Location: Seattle, WA USA
Finale Version: Finale 26
Operating System: Mac



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