I keep needing to reauthorize Finale

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Elwin_Raffins
Posts: 38
Joined: Wed Mar 07, 2018 3:34 am
Finale Version: Finale v.25
Operating System: Windows

Post by Elwin_Raffins » Sun Jul 15, 2018 8:39 pm

I just reauthorized Finale yesterday, however, today, I had to re-reauthorize Finale. For a while now, I would need to reauthorize Finale every few days. I wonder why that's the case. Right now, I am at a place where the internet is rather shady. Could that be the case? If not, is there a possible explanation of why I have to keep reauthorizing Finale?

If I put this in the wrong forum, my bad.


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miker
Posts: 5993
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Sun Jul 15, 2018 9:16 pm

You need to take that up with Customer Service. Go to https://makemusic.zendesk.com/hc/en-us/ ... t_activity, log in with your MM password, and use the Submit a Request tab at the top of the page.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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MikeHalloran
Posts: 706
Joined: Mon Jan 02, 2017 2:56 am
Finale Version: 27
Operating System: Mac

Post by MikeHalloran » Wed Jul 18, 2018 10:22 pm

There were issues with the first builds of 25 and Win 10. If you are not running 25.5, download and install the latest build—it might fix you up.

If the problem happens only when you reboot, try disabling antivirus and any port blockers such as VPN. Now log in and authorize. You should be able to reenableFirewalls and vpn. See if you still have a problem.
Mike Halloran

Finale 27.3, SmartScore X2 Pro, GPO5 & World Instruments
MacOS Ventura 13.2.1; 2017 iMac Pro 18 Core, 128G RAM, 4TB; 2021 MBAir M1
NotePerformer3, Dorico 4, Overture, Notion 6, DP 11, Logic Pro

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