re-authorization

The place for beginner Finale users. ("How do I...")

Moderators: Peter Thomsen, miker

mbarker1808
Posts: 1
Joined: Wed Aug 19, 2020 6:59 pm
Finale Version: 25
Operating System: Windows

re-authorization

Post by mbarker1808 » Wed Aug 19, 2020 7:03 pm

When I fire up Finale to begin with, and select open mus file (or whatever) no problem. When I click on a mus file in windows, I get a message that I need to authorize my version of Finale. I can continue, but with limited functionality. My installation has been authorized for months and months, so that's not the issue. What would cause the gum up when opening a file from Windows File Explorer rather than from within the software itself? Thanks!

Re: re-authorization

by Sponsor

Forum Sponsor
 

ttw
Posts: 117
Joined: Sat Nov 14, 2009 2:29 am
Finale Version: 26.2
Operating System: Windows

Re: re-authorization

Post by ttw » Wed Aug 19, 2020 11:59 pm

I've had ths before but I don't know why. However, the first fix it to just re-authorize through the internet. If that doesn't work, try phoning Make Music (or even send a message at their web site.) They can usually re-authorize immediately.

User avatar
miker
Posts: 4573
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 26
Operating System: Mac

Re: re-authorization

Post by miker » Thu Aug 20, 2020 12:21 am

No phone anymore!

But ttw is correct. If you can't solve it from the website, open a support ticket and they can clean it up from their end.

Log in at https://makemusic.zendesk.com/hc/en-us/ ... ics#finale and tap the Submit a Request tab at the top.
Finale 26.3 | SmartScorePro 64
Mac OS 10.15.7 Catalina
Copyist for Barbershop Harmony Society

Post Reply