Template file - no sound from playback

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ry1633
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Post by ry1633 » Thu Oct 22, 2020 9:06 pm

Hi all,

In Finale 2016, I just created a new string quartet from the Template file. I've entered one measure of music - and I am getting no sound from the playback. And it is not scrolling during playback either. Contrast that with using the Setup Wizard, if I create the same quartet there and follow the wizard through, then playback works great.

If I set up a new piece from a Finale template, is there anything extra I need to configure to make sure playback works?

I'm using Finale 2016 with Garritan Personal Orchestra 5 (Windows 10 64-bit)
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zuill
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Finale Version: Finale 2011-v26.3.1
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Post by zuill » Thu Oct 22, 2020 9:34 pm

Sometimes you need to click Reload MIDI Driver. Other times, relaunching Finale will do it. If the Template didn't load the instruments, then try Reassign Playback Sounds.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 1:35 am

I clicked on both "Reload MIDI Driver" and also "Reassign MIDI Sounds" and neither of those helped. Attached is my Instrument List from Score Manager if that helps.
Finale ScoreMgr Playback 10-22-2020.JPG
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zuill
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Post by zuill » Fri Oct 23, 2020 2:01 am

If you can attach the file that won't play back, maybe we can find out what's up.

By the way: you mention GPO 5. However, the screen shot you show uses GIfF. Both should work. I only have GIfF, so I could test this file.

Zuill

P.S.: Here's a demo file set up from the Finale String Quartet template. Does this play?
Attachments
String Quartet from Template.musx
(106.64 KiB) Downloaded 109 times
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 1:04 pm

The file you provided didn't play back for me either - same issue, no playback sound and no scrolling. Here is the file I created and am working on.
Untitled1 2020.musx
(104.88 KiB) Downloaded 124 times
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miker
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Post by miker » Fri Oct 23, 2020 1:36 pm

Your file plays back for me, both through MIDI and Audio Units.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society
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zuill
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Post by zuill » Fri Oct 23, 2020 1:43 pm

This file plays for me as well. If this is the only file with the problem, and is created with the Template, and using the wizard gives success, then just stick with the Wizard for now.

Zuill

P.S.: I revised the file a bit. Does this play?
Attachments
Untitled1 2020 Revised.musx
(104.96 KiB) Downloaded 106 times
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 6:25 pm

When I open the revised file I get a like dialog box saying "Finale Audio Engine won't load" then I ok through it and it opens the file but won't play it. I've also went in and cleaned out all my Finale settings and INI files in my %APPDATA% hoping it would force Finale to reset. Still didn't fix the issue.

If I can't figure it out it's ok, I'll just use the Setup Wizard for every new project I start.
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zuill
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Post by zuill » Fri Oct 23, 2020 7:05 pm

I use Direct Sound. I avoid ASIO. Which are you using? That might be part of the issue.

Zuill

P.S.: May not be your issue, but more info on the pop-up: https://makemusic.zendesk.com/hc/en-us/ ... he%20issue.
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 7:19 pm

I usually use ASIO. But I just tried DirectSound and that seems to work ok. WASAPI works too but not nearly as well. Is there some what Finale interacts with ASIO mode that can cause trouble?
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zuill
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Post by zuill » Fri Oct 23, 2020 7:35 pm

Not sure. It works for some, but it has always caused me problems. Also, I use a sample rate of 44,100, which you choose in the Windows settings. Finale doesn't like the higher sample rate Windows wants to use. This is especially an issue if you need to load an audio file into Finale. I use that feature when doing take-downs.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 7:38 pm

I notice when switching to DirectSound the actual audio playback is fine, but the scroll still doesn't work right. It is off, behind, or sometimes doesn't work at all.
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zuill
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Post by zuill » Fri Oct 23, 2020 7:58 pm

That's when I click Reload MIDI Driver. See if that works.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 8:59 pm

Reload MIDI Driver didn't fix the scrolling. Playback sound is great, just no scrolling. The cursor will start but won't scroll.
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zuill
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Post by zuill » Fri Oct 23, 2020 10:16 pm

Usually relaunching Finale fixes the scrolling. Make sure scrolling is turned on in playback settings. Sometimes it gets unchecked. In the event those things don't work, I have found restarting Windows does the trick.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Fri Oct 23, 2020 11:55 pm

A restart of Finale worked kind of - strolling works but it is well behind the actual audio. I've entered a 4-bar phrase, and the scrolling only starts after the audio is finished.
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zuill
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Post by zuill » Sat Oct 24, 2020 4:02 am

What sample rate are you using?

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
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Post by ry1633 » Sat Oct 24, 2020 3:18 pm

My Sampling rate in Windows is currently set at 16 bit, 48khz. Sound works great in my browser and for other apps like ITunes etc.
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zuill
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Post by zuill » Sat Oct 24, 2020 3:44 pm

Finale often has problems handling that. Try 44,100 and see if the scrolling works better.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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ry1633
Posts: 42
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Post by ry1633 » Sat Oct 24, 2020 8:33 pm

I changed the Windows sampling rate to 44.1 and rebooted the computer. Still same issue - playback audio is now fine, but scrolling does not initiate until after the playback ends.
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