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Unable to run finale updater 25.5

Posted: Thu Nov 30, 2017 7:33 am
by ttw
I cannot seem to install the Finale 25.5 update. The updater just says "finished prematurely due to error" (or something like this.)

I'm running on Windows 10 on an HP desktop.

Has anyone else had a similar problem. I couldn't find anything on the Makemusic website. I've never had an installer fail. I did download it twice. I also put it on the desktop and ran as and administrator with the same result.

Re: Unable to run finale updater 25.5

Posted: Thu Nov 30, 2017 11:18 am
by johnmouse
Disable antivirus/firewall, etc. Sometimes these can cause problems.

Re: Unable to run finale updater 25.5

Posted: Thu Nov 30, 2017 11:23 am
by Peter Thomsen
ttw wrote:I cannot seem to install the Finale 25.5 update. The updater just says "finished prematurely due to error" (or something like this.) …
What web browser did you use to download the updater?
Have you tried downloading with another web browser?

Re: Unable to run finale updater 25.5

Posted: Thu Nov 30, 2017 5:12 pm
by ttw
I've downloaded with IE and Edge and run as administrator. I'll try disabling the anti-virus stuff.

Re: Unable to run finale updater 25.5

Posted: Fri Dec 01, 2017 1:20 am
by at8ax
Another trick: Reboot, and try again immediately, before launching any other programs.

Re: Unable to run finale updater 25.5

Posted: Fri Dec 01, 2017 4:23 am
by ttw
I did reboot for other reasons and tonight, the same program (or whatever occupies that spot on the disk) worked fine.