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Finale 25 crash on certain files

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Finale 25 crash on certain files

Postby phuze » Thu Feb 01, 2018 4:39 pm

I have Finale 25 installed on both my iMac and my MacBook Pro. Certain files make the MacBook Pro version crash on any kind of input but they are fine on the iMac version of Finale.
Any thoughts as to why some files crash instantly and others are fine?
phuze
 
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Finale Version: 25
Operating System: Mac

Re: Finale 25 crash on certain files

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Re: Finale 25 crash on certain files

Postby Peter Thomsen » Thu Feb 01, 2018 4:40 pm

Welcome to the forum!

Do you have the same Mac OS X version installed on both machines?
Finale 2014.5 & v25.5, Mac OS X 10.13.3 (High Sierra), Finale user since 1996
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Peter Thomsen
 
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Re: Finale 25 crash on certain files

Postby N Grossingink » Thu Feb 01, 2018 4:46 pm

If the answer to Peter's question is yes and the OS is not too old, I would trash the Finale preferences on the machine that's malfunctioning:
https://makemusic.zendesk.com/hc/en-us/articles/115002541107-Resetting-Finale-s-preferences-using-a-tool-crashes-Finale-etc-

N.
Mac Mini 2014 2.6 Ghz, 8Gb RAM, 2010 2.4 Ghz, 8Gb RAM
OSX 10.12.6, 10.11.6
Finale 2012c & 25.3
QuicKeys 4, TG Tools, Patterson plugins, JW plugins

"When everybody is thinking alike, someone isn't thinking".
–Gen. George S. Patton Jr.
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N Grossingink
 
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Re: Finale 25 crash on certain files

Postby phuze » Thu Feb 01, 2018 4:52 pm

Trashing the prefs didn't work. Maybe a reinstallation is the way to go?
phuze
 
Posts: 2
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Finale Version: 25
Operating System: Mac

Re: Finale 25 crash on certain files

Postby MikeHalloran » Sat Feb 03, 2018 10:40 pm

phuze wrote:Trashing the prefs didn't work. Maybe a reinstallation is the way to go?

Download the latest build and reinstall. No idea exactly which version you are running but there have been a few updates in recent months. Make certain to also run the included Garritan installer so that the paths are established correctly.
Mike Halloran

Finale 25.5.1 (2014.5, PrintMusic 2014.5 for Testing), SmartScore X2 Pro, GPO5
2010 iMac 2.93G i7, 32G RAM, OS 10.13.3 2T SSD x2
Overture 5, Notion 6, Encore 5.0.7, DP 9.52, Logic Pro X
Legacy G4: OS 10.4.11/9.2, Finale 1998/2002
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