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Finale 25 crash on certain files

Posted: Thu Feb 01, 2018 4:39 pm
by phuze
I have Finale 25 installed on both my iMac and my MacBook Pro. Certain files make the MacBook Pro version crash on any kind of input but they are fine on the iMac version of Finale.
Any thoughts as to why some files crash instantly and others are fine?

Re: Finale 25 crash on certain files

Posted: Thu Feb 01, 2018 4:40 pm
by Peter Thomsen
Welcome to the forum!

Do you have the same Mac OS X version installed on both machines?

Re: Finale 25 crash on certain files

Posted: Thu Feb 01, 2018 4:46 pm
by N Grossingink
If the answer to Peter's question is yes and the OS is not too old, I would trash the Finale preferences on the machine that's malfunctioning:
https://makemusic.zendesk.com/hc/en-us/ ... inale-etc-

N.

Re: Finale 25 crash on certain files

Posted: Thu Feb 01, 2018 4:52 pm
by phuze
Trashing the prefs didn't work. Maybe a reinstallation is the way to go?

Re: Finale 25 crash on certain files

Posted: Sat Feb 03, 2018 10:40 pm
by MikeHalloran
phuze wrote:Trashing the prefs didn't work. Maybe a reinstallation is the way to go?
Download the latest build and reinstall. No idea exactly which version you are running but there have been a few updates in recent months. Make certain to also run the included Garritan installer so that the paths are established correctly.