program won't respond

ckohl16 · Post by **ckohl16** » Fri Mar 16, 2018 7:26 pm

Suddenly, Finale won't respond when opened, no matter how many times I restart the computer (including removing battery). I click it open and it just gives the hourglass icon indefinitely.

N Grossingink · Post by **N Grossingink** » Fri Mar 16, 2018 9:29 pm

Try trashing the preferences:
https://makemusic.zendesk.com/hc/en-us/ ... inale-etc-

N.

ckohl16 · Post by **ckohl16** » Sat Mar 17, 2018 4:26 am

Thank you; however, I can't even get that far. It's frozen from the very beginning. I can not even select "File" because it's frozen from the very start. Do I need to un and reinstall the entire thing? It worked fine yesterday. Nothing else on my computer is acting funny.

motet · Post by **motet** » Sat Mar 17, 2018 5:24 am

Do you get as far as moving Finale.INI per the instructions? Do this without Finale running.

ckohl16 · Post by **ckohl16** » Sat Mar 17, 2018 11:23 pm

I followed the instructions and all worked as described. But, starting up again, the screen isn't as frozen as before - Im able to click "file" (before, I couldn't even do that) but it still says program not responding.

motet · Post by **motet** » Sun Mar 18, 2018 7:21 am

You need to get help from MakeMusic, then.

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