Audio Engine failed to load Error code 7)

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jkarman
Posts: 28
Joined: Wed Jan 30, 2008 12:48 pm

Post by jkarman » Tue Jun 05, 2018 3:10 pm

After a substantial update of Windows 10 the audiio engine failed to load and the restart didn't help.
Also the Knowledgde Daabase had no solution.
Anyone?
Thanks!


Bill Reed
Posts: 181
Joined: Sun Dec 25, 2016 7:24 pm
Finale Version: 25.2
Operating System: Windows

Post by Bill Reed » Tue Jun 05, 2018 3:45 pm

I get that error when I've run another music app with ReWire.

Try going to Audio/MIDI - Device Setup - Reset Rewire.
Finale 25, Overture, Sibelius, Notion, Cubase, StaffPad
Win10 x64, 32GB RAM, Focusrite Scarlett 18i20
Kontakt, VSL VI Pro, VE Pro, EWQL Orch, Choirs and Pianos
August Foster 190

GarryW
Posts: 59
Joined: Fri Dec 22, 2017 9:13 am
Finale Version: 2014.5 and 26
Operating System: Windows

Post by GarryW » Tue Jun 05, 2018 5:13 pm

I got that error recently. I ended up having to wipe all traces of Finale from the Windows system registry, and from C:/Users/{username}/AppData/Roaming/MakeMusic/Finale 2014,
and restore both from backup.

Not for the faint of heart. Took a long time to figure out. Hope you don't have to do it.

(One diagnostic for my situation was that I could log in to a different user account, and have Finale work fine. Hmm... that would imply that maybe just the AppData step, and/or simply clearing the =user= registry, was necessary... Don't have to clobber the system registry, which is more "fraught".)

Garry

GarryW
Posts: 59
Joined: Fri Dec 22, 2017 9:13 am
Finale Version: 2014.5 and 26
Operating System: Windows

Post by GarryW » Wed Jun 06, 2018 7:50 am

PS - Saying things more simply: it might work to exit Finale and just move your "Users...Roaming...Finale" user setup folder somewhere where Finale will no longer see it. Then run Finale again and see if it has turned all fresh and new, with an Audio Engine that works again. If nothing's fixed, exit Finale and put the saved setup back to where you found it.

(The above ignores the possibility of the Finale system registry entry being wrong instead. Handling that is more complicated to explain.)

sandalwood
Posts: 30
Joined: Tue Jan 03, 2017 5:04 pm
Finale Version: 2014.5- W10
Operating System: Windows

Post by sandalwood » Sun Jul 22, 2018 11:57 pm

Same problem here, after automatic W10 update to version 1803. Finale 2014 & 2014.5, Error Code no: 7, playback does not work.The IDT audio driver of my Lenovo laptop was changed during the update and I'm guessing that might have caused it. Just a guess though,since I have so far noticed no audio-related problems outside Finale.

A possible clue: after the W10 update I started receiving notifications to the effect that the Dolby Digital Plus system no longer works. However, it seems to work like it did previously. :)


Any new ideas on possible cause or remedy?

sandalwood
Posts: 30
Joined: Tue Jan 03, 2017 5:04 pm
Finale Version: 2014.5- W10
Operating System: Windows

Post by sandalwood » Mon Jul 23, 2018 2:09 am

Follow up: Uninstalling and reinstalling (from the Lenovo site) the audio drive did not work. At the first trial the 2014 additionally produced the notification: "One or more MIDI devices not working" (or something like that :) ).

I use no MIDI keyboard/controller etc, if that's relevant information.

sandalwood
Posts: 30
Joined: Tue Jan 03, 2017 5:04 pm
Finale Version: 2014.5- W10
Operating System: Windows

Post by sandalwood » Mon Jul 23, 2018 7:57 pm

SOLVED! I hope I'm not talking too early (knock wood!)

Following a tip in the Zendesk Forum, I allowed the "apps to access my microphone" in the Privacy settings. Immediately, both the 2014 and the 2014/5 resumed playing back as they did before the problem emerged. Tried a couple of different files, did a reboot, still working well.

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MikeHalloran
Posts: 706
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Post by MikeHalloran » Tue Jul 24, 2018 2:41 pm

sandalwood wrote:SOLVED! I hope I'm not talking too early (knock wood!)

Following a tip in the Zendesk Forum, I allowed the "apps to access my microphone" in the Privacy settings. Immediately, both the 2014 and the 2014/5 resumed playing back as they did before the problem emerged. Tried a couple of different files, did a reboot, still working well.
Really? I thought that was a Mac only issue with 2014/2014.5. If there's no microphone or audio interface, you have to cheat the system by inserting a plug into the Audio Out jack.
Mike Halloran

Finale 27.3, SmartScore X2 Pro, GPO5 & World Instruments
MacOS Ventura 13.2.1; 2017 iMac Pro 18 Core, 128G RAM, 4TB; 2021 MBAir M1
NotePerformer3, Dorico 4, Overture, Notion 6, DP 11, Logic Pro

oldmkvi
Posts: 384
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Post by oldmkvi » Tue Jul 24, 2018 3:07 pm

I'm on Mac/High Sierra, latest Finale.
When it has happened to me, I just quit and relaunch.
Only happened 3 or 4 times.

sandalwood
Posts: 30
Joined: Tue Jan 03, 2017 5:04 pm
Finale Version: 2014.5- W10
Operating System: Windows

Post by sandalwood » Tue Jul 24, 2018 8:47 pm

MikeHalloran wrote:
sandalwood wrote:SOLVED! I hope I'm not talking too early (knock wood!)

Following a tip in the Zendesk Forum, I allowed the "apps to access my microphone" in the Privacy settings. Immediately, both the 2014 and the 2014/5 resumed playing back as they did before the problem emerged. Tried a couple of different files, did a reboot, still working well.
Really? I thought that was a Mac only issue with 2014/2014.5. If there's no microphone or audio interface, you have to cheat the system by inserting a plug into the Audio Out jack.
I use no microphone or audio interface and I am quite sure no headphones were plugged in the 2-in-1 audio jack while I changed the "Privacy" settings and launched Finale to see whether playback started working. I'm saying "knock wood" for a reason :)

heinzfan
Posts: 193
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Finale Version: 27
Operating System: Windows

Post by heinzfan » Tue Aug 28, 2018 9:11 pm

I had the same error codes on my backup PC which runs Windows 10, Finale 25.5. After reading this thread I set the control panel privacy to "allow microphone to access..." while flipping the switches off for the various apps, such as Cortana. That fixed the problem. Thanks again for this Forum!
Finale 27, Windows 10, VST: Vienna Instruments/Ensemble/Synchron, Cubase, Kontakt 5

kevintrombone1997
Posts: 1
Joined: Fri Sep 28, 2018 3:45 am
Finale Version: Finale 2014
Operating System: Windows

Post by kevintrombone1997 » Fri Sep 28, 2018 3:51 am

Amigo ayudame porfavor si ya lo solucionaste... estoy con ese mismo problema... tengo una computadora HP... DE ANTEMANO MUCHAS GRACIAS
https://t.me/pump_upp

sandalwood
Posts: 30
Joined: Tue Jan 03, 2017 5:04 pm
Finale Version: 2014.5- W10
Operating System: Windows

Post by sandalwood » Fri Sep 28, 2018 9:26 pm

kevintrombone1997 wrote:Amigo ayudame porfavor si ya lo solucionaste... estoy con ese mismo problema... tengo una computadora HP... DE ANTEMANO MUCHAS GRACIAS
This is my reply to your message:

Buenos Dias! This is what I did to solve my problem:

1. I opened Windows Settings
2. I opened Privacy
3. I opened Microphone
4. I turned on "Allow Apps to Access your Microphone".

That was all! I don't know if this will solve your problem. I wish you good luck.

gg gibson7
Posts: 1
Joined: Sun Dec 02, 2018 3:00 pm
Finale Version: 26
Operating System: Windows

Post by gg gibson7 » Sun Dec 02, 2018 3:10 pm

After loading Finale version 26, I immediately got :Error Code 7. To correct this problem, I went to MIDI/Audio, Device Setup, Audio setup and changed the Audio Driver from ASIO to DirectSound. SIMPLE.

Hzcmnbck
Posts: 1
Joined: Mon Jul 13, 2020 10:07 am
Finale Version: 26.3.0.512
Operating System: Windows

Post by Hzcmnbck » Mon Jul 13, 2020 10:21 am

I received the "audio engine failed to load Error 7" message after I had moved my workstation which required unplugging all the plugs. After pouring through mountains of support data in Finale and the web it turns out I had plugged the speaker jack into the WRONG port (because I couldn't get to the back of the machine and I had to look at the machine while leaning over the back... sort of seeing the ports upside down). Once I plugged the audio jack into the correct "audio out" port it magically worked! I did not get the dreaded message again. For me this was a really simple solution I had not considered. A real "DUH" moment. :roll:

john-david-aynedjian
Posts: 1
Joined: Mon Mar 20, 2023 6:36 pm
Finale Version: 27.3
Operating System: Windows

Post by john-david-aynedjian » Mon Mar 20, 2023 6:49 pm

For Windows, this fixed it for me: If you're on Windows, google "Fix sound or audio problems in Windows - Microsoft Support"
...and look for a link to support.microsoft.com...click on that link, say "Yes!" to allowing them to access your
computer...click a few buttons...et voila!...they'll ask you something like "is the problem fixed now?" And you can then bring
up Finale again and hopefully it will be fixed as it was for me...

pellegrin42
Posts: 27
Joined: Fri Dec 23, 2022 10:00 pm
Operating System: Mac

Post by pellegrin42 » Fri Sep 08, 2023 10:37 pm

I get this constantly. My question is - do I really need to restart Finale, or can I just keep working if I don't care about the audio in the program (which I don't)? Is it going to harm my files or the program if I do that?

Bill Stevens
Posts: 662
Joined: Wed Dec 28, 2016 1:37 pm
Finale Version: Using 26, testing 27
Operating System: Mac

Post by Bill Stevens » Fri Sep 08, 2023 10:43 pm

If you can live with the error pop-ups and you don't care about playback, then I don't think you need to worry. But for me:

You need to go to your iPhone (yes -- iPhone) and Settings > General > Airplay and Handoff > turn off Continuity Camera.

::: Bill Stevens
Version 26.3 / 27.4 / Mac OS 10.15.5 Catalina
Finale user since the beginning of time.

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