Error message trying to save file

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33ronny
Posts: 4
Joined: Mon Apr 16, 2018 9:53 pm
Finale Version: 2014.5
Operating System: Windows

Post by 33ronny » Tue Jul 31, 2018 3:43 pm

I'm doing some edits and now I can't save the work I've done. No matter what name I call it or folder (desktop or flash drive), it says Error 0 moving file or Error 2 copying files, can't fine location, can't save file, etc.

I'm using 2014.5 finale and windows 7 professional. PC is old and low memory. Is that the issue?

Help! I need to save the work I've done today.


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zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Tue Jul 31, 2018 3:50 pm

This is most likely the chronic issue with .tmp files. I have created a unique folder for Finale .tmp files, and never have this problem.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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N Grossingink
Posts: 1788
Joined: Mon Dec 19, 2016 2:50 pm
Finale Version: 27.3
Operating System: Mac

Post by N Grossingink » Tue Jul 31, 2018 5:02 pm

Try exporting an XML file, then reopen that in Finale. That might save your work.

N.
N. Grossingink
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link


Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3

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motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Tue Jul 31, 2018 5:40 pm

It's really worrying that MM hasn't fixed this. As a career software engineer, I think I can say with confidence that one should be able to find and fix this bug in short order, a couple of days at most. It sounds like MM is not creating and/or locking the temporary files properly, and some Windows task is deleting them, thinking they're unused, which is why putting them in another directory works. It's also possible to use temporary files in such a way as to never have leave old ones around (even if the program crashes)--a separate, less serious issue, but another instance of not doing things right.

33ronny
Posts: 4
Joined: Mon Apr 16, 2018 9:53 pm
Finale Version: 2014.5
Operating System: Windows

Post by 33ronny » Tue Jul 31, 2018 6:09 pm

Thanks. Exporting/importing worked except now the rehearsal marks won't show on parts so I added them back in. Forgot where that option is....Ugh. Been awhile.

Wagnersmusic
Posts: 3
Joined: Wed Aug 29, 2018 8:23 pm
Finale Version: 2017
Operating System: Windows

Post by Wagnersmusic » Wed Aug 29, 2018 8:33 pm

Hi guys. So I went to this Makemusic site and got the answer.
https://makemusic.zendesk.com/hc/en-us/ ... or-Error-2

Hope it solves the problem. It did for me.
Wagnersmusic

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motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Wed Aug 29, 2018 10:00 pm

Saving and restoring via MusicXML is lossy, so this is not really a substitute for fixing the bug. I'm glad it worked for you, though.

Wagnersmusic
Posts: 3
Joined: Wed Aug 29, 2018 8:23 pm
Finale Version: 2017
Operating System: Windows

Post by Wagnersmusic » Fri Aug 31, 2018 1:03 am

Here is the answer I believe to your problem.
https://makemusic.zendesk.com/hc/en-us/ ... or-Error-2

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zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Fri Aug 31, 2018 2:58 am

Wagnersmusic wrote:Here is the answer I believe to your problem.
https://makemusic.zendesk.com/hc/en-us/ ... or-Error-2
In the article, the only "real" solution to the design problem MakeMusic refuses to fix is the suggestion (or requirement) to designate a unique folder for Finale temp (.tmp) files. I have a different folder for each version of Finale. I've never had a problem with finale not finding .tmp files when saving and closing. Even more important is to empty those folders very often.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

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