Finale crash reporting

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motet
Posts: 8230
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Tue Sep 18, 2018 9:32 pm

Has anyone had Finale crash and then successfully send its error report recently? I got this:
>>> Performing actions with error report: '...\Temp\Finale\CrashReporting\2014.5.0.6359\bc6af90a-4a6b-4379-b859-44ba3a4576e9'
[compressing_files]
Total file size for compression is 85027 bytes
Creating ZIP archive file ...\Temp\Finale\CrashReporting\2014.5.0.6359\bc6af90a-4a6b-4379-b859-44ba3a4576e9.zip
Compressing file crashdump.dmp
Compressing file crashrpt.xml
Calculating MD5 hash for file ...\Finale\CrashReporting\2014.5.0.6359\bc6af90a-4a6b-4379-b859-44ba3a4576e9.zip
Finished compressing files...OK
[end_compressing_files]
[sending_report]
[sending_attempt]
Sending error report over HTTP...
Preparing HTTP request data...
Calculating size of data to send.
Opening Internet connection.
Connecting to server
Opening HTTP request...
Sending HTTP request...
HttpSendRequestEx has failed.
Error sending HTTP request.
[sending_attempt]
Sending error report over SMTP is disabled (negative priority); skipping.
[sending_attempt]
Sending error report over SMAPI is disabled (negative priority); skipping.
[status_failed]
I'm no expert here, but it doesn't surprise me that SMTP and SMAPI (sendmail stuff for sending email) aren't enabled by default on Windows. But HTTP should work. I'm afraid this adds to the feeling that they don't care much about fixing bugs.


User avatar
zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Wed Sep 19, 2018 5:41 am

The automatic system never worked for me. I have sent the crash reports that were dumped into the temp folder to MM support when requested.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

Anders Hedelin
Posts: 760
Joined: Wed Jan 11, 2017 1:34 am
Finale Version: Finale 26, 27.4.1
Operating System: Windows

Post by Anders Hedelin » Wed Sep 19, 2018 10:50 am

zuill wrote:The automatic system never worked for me. I have sent the crash reports that were dumped into the temp folder to MM support when requested.

Zuill
Did you ever get any response to the crash reports?
Finale 26.3, 27.4.1
Windows 10

User avatar
zuill
Posts: 4418
Joined: Sat Dec 10, 2016 9:35 pm
Finale Version: Finale 2011-v26.3.1
Operating System: Windows

Post by zuill » Wed Sep 19, 2018 1:34 pm

It seems I recall that on at least one occasion, there was some result. However, it's been a long time.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."

User avatar
motet
Posts: 8230
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Wed Sep 19, 2018 5:42 pm

I guess I won't bother from now on. In my experience, MM only wants to consider problems they can reproduce, and crashes (fortunately rare) seem random.

User avatar
Harpsi
Posts: 107
Joined: Mon Dec 19, 2016 2:36 pm
Finale Version: 25
Operating System: Windows

Post by Harpsi » Sun Jan 27, 2019 12:28 pm

So, I just found this thread, finally taking the time to investigate if there is a solution to the crash reports never ever being sent properly. But I guess there is not? Still on 2014.5.
Finale 2014.5, Finale 25, Dorico 4, Musescore 4
Windows 11

User avatar
ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Mon Jan 28, 2019 3:27 pm

I really don't think MM keeps any programmers on staff. Oh, they may have a person that can read code but not a true programmer. I think that is why it takes them so long or not at all to fix bugs. This is not the old MM.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

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