Finale Forum Store | Buy Sheet Music

Finale 26 - "Server busy" error

General notation questions, including advanced notation, formatting, etc., go here.

Moderators: miker, Peter Thomsen

Finale 26 - "Server busy" error

Postby daveclilverd » Fri Oct 12, 2018 2:02 pm

Hi Guys,
I have just upgraded to Finale V26 from 2014.5 (I never upgraded to V25). When I launch Finale V26 I get a 'Server busy" error box pop up containing the text:

This action cannot be completed because the other program is busy. Choos 'Switch To' to activate the busy program and correct the error.

It also has 'Switch To', 'Retry' and 'Cancel' buttons on the dialog (and the Cancel button is disabled).

Searching the MakeMusic knowledge base I have found articles from 2016 (presumably around the time V25 was released?) which talk about problems caused by conflicts caused by printers or audio components. Following the instructions there I discovered that stopping the Print Spooler service does indeed allow Finale V26 to launch successfully. So I then moved on to follow the more detailed article to try and find which printer was causing the conflict. However, after disabling all the printers (in Device Manager) ready to re-enable them one-by-one to find the specific culprit, I find that Finale V26 still hangs with the same error as before, even with all printers disabled...!!

Has anyone else had a similar problem (maybe when they installed V25) or has any other suggestions for trying to debug and cure the problem? I have submitted a problem report to MM, but I've had excellent help and support from the forum before and hoped someone may be able to help me this time!

Kind regards,
Dave.
daveclilverd
 
Posts: 20
Joined: Mon Jun 20, 2016 3:28 pm
Finale Version: Finale V26
Operating System: Windows

Re: Finale 26 - "Server busy" error

by Sponsor

Forum Sponsor
 

Re: Finale 26 - "Server busy" error

Postby ebiggs1 » Sat Oct 13, 2018 3:34 pm

I had the same problem with Lightroom, not Finale. It was because LR was looking for its cache on a hard drive that was asleep. I changed the drive's setting to not allow it to sleep and the error went away. Maybe something similar to your case?
Finale 2014.5 - Finale 26
Window 10
ebiggs1
 
Posts: 383
Joined: Tue Dec 06, 2016 8:57 am
Location: Spring Hill, Kansas
Finale Version: Finale 2014.5 - 26.1
Operating System: Windows

Re: Finale 26 - "Server busy" error

Postby daveclilverd » Sat Oct 13, 2018 4:39 pm

Many thanks fo the reply - but I'm pretty sure that isn't the case for me. All my disks are awake all the time! The reply from MM wasn't at all helpful. From what the support guy said it sounded like they knew about the problem but were not working on a fix. It was a case of "you'll just have to live with it"...!!!
Kind regards,
Dave.
daveclilverd
 
Posts: 20
Joined: Mon Jun 20, 2016 3:28 pm
Finale Version: Finale V26
Operating System: Windows

Re: Finale 26 - "Server busy" error

Postby ebiggs1 » Sat Oct 13, 2018 10:25 pm

"The reply from MM wasn't at all helpful."


Gee, what a surprise! :o
Finale 2014.5 - Finale 26
Window 10
ebiggs1
 
Posts: 383
Joined: Tue Dec 06, 2016 8:57 am
Location: Spring Hill, Kansas
Finale Version: Finale 2014.5 - 26.1
Operating System: Windows

Re: Finale 26 - "Server busy" error

Postby daveclilverd » Sun Oct 14, 2018 11:25 am

Just in case anyone else is interested or comes across this same problem...

I discovered that once Finale V26 is running, it is possible to re-start the Print Spooler and Finale will continue to work correctly (or at least I haven't found any problems in my testing and use so far!). Of course that means that it is then still possible to print from Finale - without needing the workaround of exporting to PDF first - which wouldn't be possible if the Print Spooler isn't running while Finale is running. I have noticed that the first time you invoke the Print dialog it does take a little while to display it (and Finale looks like it isn't responding during the 'pause') but it gets there in the end!

Additionally, I have created AutoHotKey scripts to stop and restart the Print Spooler and bound them to keyboard keystrokes so it is relatively quick and easy to invoke the necessary commands.

Would still be better not to have all this faff though...!!!! Oh well...

Kind regards,
Dave.
daveclilverd
 
Posts: 20
Joined: Mon Jun 20, 2016 3:28 pm
Finale Version: Finale V26
Operating System: Windows

Re: Finale 26 - "Server busy" error

Postby casiochris » Mon May 20, 2019 12:09 pm

Hi,
Are there any updates to this problem? I installed Version 26 last week and got on to do a quick arrangement but ran into problem after problem with my setup! The print spooler error is the most annoying. Just thought I would see if anyone had a permanent fix yet.
casiochris
 
Posts: 1
Joined: Mon May 20, 2019 12:01 pm
Finale Version: 26
Operating System: Windows

Re: Finale 26 - "Server busy" error

Postby daveclilverd » Mon May 20, 2019 12:20 pm

I've not seen any progress or sign of a fix for this. I'm still using the workaround as described above. :(
daveclilverd
 
Posts: 20
Joined: Mon Jun 20, 2016 3:28 pm
Finale Version: Finale V26
Operating System: Windows



Similar topics


Return to General Finale Help

Who is online

Users browsing this forum: No registered users and 12 guests


Music Engravers and Music Copyists
   Finale - Sibelius - Cakewalk - Archives - Finale Books - Contact


Copyright © 1994 - 2019 by C.M. Press, LLC