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Password Recovery Doesn't Work

Posted: Sat Jan 12, 2019 10:19 pm
by musicman476
I attempted to login to Makemusic.com to upgrade my Finale, but the password did not work. I chose the "Forgot Your Password" link, but no email gets sent. Is there anything I can do to get back into my account?

Dustin

Re: Password Recovery Doesn't Work

Posted: Sun Jan 13, 2019 12:09 am
by motet
Did you check your spam filter?

Re: Password Recovery Doesn't Work

Posted: Tue Jan 15, 2019 1:13 am
by musicman476
Sure did...no dice.

Re: Password Recovery Doesn't Work

Posted: Tue Jan 15, 2019 1:26 am
by motet
Sounds like you need to contact them somehow. Maybe post on their support site.

Re: Password Recovery Doesn't Work

Posted: Tue Jan 15, 2019 7:49 am
by David Ward
If all else fails, send a tweet to @finaleofficial via Twitter (if you are on it). To my astonishment via this means I've several times had useful answers from organizations who were otherwise difficult to contact.

Re: Password Recovery Doesn't Work

Posted: Tue Jan 15, 2019 11:12 pm
by musicman476
Thanks everyone. I found a phone number in my original purchase email and called MM. The rep was able to copy the recovery email and send it from his own address which worked great.