Password Recovery Doesn't Work

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musicman476
Posts: 5
Joined: Sat Jan 12, 2019 10:09 pm
Finale Version: Finale 2014
Operating System: Mac

Post by musicman476 » Sat Jan 12, 2019 10:19 pm

I attempted to login to Makemusic.com to upgrade my Finale, but the password did not work. I chose the "Forgot Your Password" link, but no email gets sent. Is there anything I can do to get back into my account?

Dustin
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motet
Posts: 8265
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Jan 13, 2019 12:09 am

Did you check your spam filter?
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musicman476
Posts: 5
Joined: Sat Jan 12, 2019 10:09 pm
Finale Version: Finale 2014
Operating System: Mac

Post by musicman476 » Tue Jan 15, 2019 1:13 am

Sure did...no dice.
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motet
Posts: 8265
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Tue Jan 15, 2019 1:26 am

Sounds like you need to contact them somehow. Maybe post on their support site.
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David Ward
Posts: 814
Joined: Thu Dec 01, 2016 4:48 pm
Finale Version: F 25.5 & 26.3
Operating System: Mac

Post by David Ward » Tue Jan 15, 2019 7:49 am

If all else fails, send a tweet to @finaleofficial via Twitter (if you are on it). To my astonishment via this means I've several times had useful answers from organizations who were otherwise difficult to contact.
Finale 25.5 & 26.3
Mac 10.13.6 & 10.14.6
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musicman476
Posts: 5
Joined: Sat Jan 12, 2019 10:09 pm
Finale Version: Finale 2014
Operating System: Mac

Post by musicman476 » Tue Jan 15, 2019 11:12 pm

Thanks everyone. I found a phone number in my original purchase email and called MM. The rep was able to copy the recovery email and send it from his own address which worked great.
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