Win 10 and printing with Finale 26

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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Tue Apr 02, 2019 3:41 pm

I made a comment on the "wish for" blog at MM for a real print screen and mentioned the on going problem with Win 10 and Finale printing.

I got this response..........
David Cusick (MakeMusic)
Apr 1, 4:37 PM MDT
HI Ernest,

I saw your post on the forums and wanted to follow-up with about the printer issue you are experiencing. While we are aware that the Microsoft Print to PDF driver can cause the Sore and Part field to appear blank, this can be resolved with a couple steps. Are you finding that the steps listed at the article below do not work for you?

Score and parts options missing from Print dialog box (Windows)
David Cusick | Notation and Garritan Product Specialist | MakeMusic, Inc.
My reply to David............
No, I know how to do the work around. I have had two "issues/tickets" with the tech team at MM. I have had an extended correspondence and pursuance of a cause with MS. MS actually did more and was more interested in the problem then the two guys from MM. Their only response is, yes there is a problem do the work around, goodbye. The MS guy removed the PDF print driver from my computer which did not fix the problem. He spent nearly an hour with me.
You must keep in mind the printing issue with Windows 10 happens every time you close and open Finale. I need to go through it every time. No other program I use, including some heavy hitters like Office and Photoshop do not have this problem. Sibelius does not have this problem for pete's sake.
At least MM is monitoring these things even if they have no idea how to fix it. I think they might be looking in the wrong place thinking it is the PDF driver since the MS guy removed it from my computer and the problem was still there. It just boggles my mind the think MM can sell a $400-$500+ dollar program with a significant bug in it? It's not like Win 10 and 11 and 12 and etc........isn't going to be around.

Just an info thing :roll:
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.


jfranyo
Posts: 3
Joined: Thu Mar 26, 2020 9:53 am
Finale Version: 25.4
Operating System: Windows

Post by jfranyo » Thu Mar 26, 2020 9:29 pm

I had the same problem and for me it was Microsoft print to PDF that was the problem.
In my windows-settings I had Microsoft print to PDF as default printer. After changing the default printer to one of the other possibilitys the issue was solved and I havn't had the problem since. I have not removed microsoft print to PDF from my computer! Try it.

User avatar
ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Fri Mar 27, 2020 3:40 am

Already did. It didn't make any difference. I even had a MS tech completely remove the MS print to PDF, still did not help.
However, this is a pretty old thread and one of the latest Windows 10 updates has fixed the problem.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

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