Main tools palette disappeared! Help!
Moderators: Peter Thomsen, miker
-
- Posts: 3
- Joined: Sat Nov 23, 2019 3:12 am
- Finale Version: Finale 2010
- Operating System: Windows
I have Finale 2010, using Windows 10 on a Toshiba Satellite C-55 laptop computer. Recently, I was moving the main tools palette and it disappeared. I can not get it back.
So far, I have tried:
1. restarting Finale multiple times
2. going to Window, unchecking the main tool palette option and rechecking it
3. reloading Finale
4. checking for updates
5. looking for places the main tool palette may be hidden in an effort to drag it out again
6. editing the main tool palette in an effort to get it back
7. attempting to reset preferences via the edit menu (this does not seem possible with Finale 2010.)
8. looking for the preferences folder in the user data files of my computer, and deleting it
None of this has made any difference. Please help! Thank you!!
So far, I have tried:
1. restarting Finale multiple times
2. going to Window, unchecking the main tool palette option and rechecking it
3. reloading Finale
4. checking for updates
5. looking for places the main tool palette may be hidden in an effort to drag it out again
6. editing the main tool palette in an effort to get it back
7. attempting to reset preferences via the edit menu (this does not seem possible with Finale 2010.)
8. looking for the preferences folder in the user data files of my computer, and deleting it
None of this has made any difference. Please help! Thank you!!
- N Grossingink
- Posts: 1788
- Joined: Mon Dec 19, 2016 2:50 pm
- Finale Version: 27.3
- Operating System: Mac
Set your computer monitor to the highest resolution. If then you see the palette, drag it to the center of the screen and reset the resolution.
N. Grossingink
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link
Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
Educational Band, Orchestra and Jazz Ensemble a specialty
Sample: https://drive.google.com/file/d/1pFF5OeJDeLFGHMRyXrubFqZWXBubErw4/view?usp=share_link
Mac Mini 2014 2.6 Ghz, 8Gb RAM
OSX 10.15.7
Finale 2012c, 25.5, 26.3, 27.3
-
- Posts: 3
- Joined: Sat Nov 23, 2019 3:12 am
- Finale Version: Finale 2010
- Operating System: Windows
Thanks for your reply! My computer is already set to its highest resolution (1366 x 768) so alas this trick did not help. I tried resetting the resolution to a lower setting, then bumping it back up to the highest resolution, but no luck with this either.
Trashing the preference file has helped other people in comparable situations:
How to do it: Resetting Finale's preferences (using a tool crashes Finale, etc.)
e.g.: window with sharps, flats, naturals, etc has disappeared
How to do it: Resetting Finale's preferences (using a tool crashes Finale, etc.)
e.g.: window with sharps, flats, naturals, etc has disappeared
Finale 3.0-25.5, German edition, Windows 7
trombonist, pianist, conductor / Recklinghausen, Germany
trombonist, pianist, conductor / Recklinghausen, Germany
- motet
- Posts: 8276
- Joined: Tue Dec 06, 2016 8:33 pm
- Finale Version: 2014.5,2011,2005,27
- Operating System: Windows
That's probably worth trying, but the toolbar positions are stored in the Windows registry, not the preferences file, I'm afraid. They look like
But there are 15 or so of these (Bar2, Bar3, etc.), and what the fields mean are anybody's guess. It's worth asking MakeMusic, as this has likely occurred to others. In the worst case, you could reinstall.[HKEY_CURRENT_USER\Software\MakeMusic\Finale2014.5\Finale\ToolBarStates-Bar1]
"BarID"=dword:0000e800
"Visible"=dword:00000000
"XPos"=dword:fffffffe
"YPos"=dword:0000003e
"Docking"=dword:00000001
"MRUDockID"=dword:00000000
"MRUDockLeftPos"=dword:00000000
"MRUDockTopPos"=dword:0000003e
"MRUDockRightPos"=dword:000000f2
"MRUDockBottomPos"=dword:00000060
"MRUFloatStyle"=dword:00002004
"MRUFloatXPos"=dword:80000000
"MRUFloatYPos"=dword:00000000
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
You need to uninstall it and reinstall it. Less frustrating!
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
-
- Posts: 3
- Joined: Sat Nov 23, 2019 3:12 am
- Finale Version: Finale 2010
- Operating System: Windows
Thanks for all the responses!
I tried to reset the preferences, following the instructions in the Finale Knowledge Base article. The instructions say to go to Edit - Preferences. However, in my version of Finale there is no option to change the preferences in the Edit drop-down menu. I can't find an option to reset preferences anywhere else either.
I deleted and reinstalled the program, with no change in its behavior except that I no longer have the update to Finale 2010b, which is not available for download anymore. Now I'm back to Finale 2010a. (No big deal since Finale is basically unusable at this point anyway.)
Help!
I tried to reset the preferences, following the instructions in the Finale Knowledge Base article. The instructions say to go to Edit - Preferences. However, in my version of Finale there is no option to change the preferences in the Edit drop-down menu. I can't find an option to reset preferences anywhere else either.
I deleted and reinstalled the program, with no change in its behavior except that I no longer have the update to Finale 2010b, which is not available for download anymore. Now I'm back to Finale 2010a. (No big deal since Finale is basically unusable at this point anyway.)
Help!
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
When you deleted Finale you probably didn't delete the preferences. You need to delete them from your computer. On the reinstall it probably just read the old preference file and set things that way.
If I remember correctly; C:\Users\[your account]\AppData\Roaming\MakeMusic\Finale 20xx
You should see it. Just delete it.
If I remember correctly; C:\Users\[your account]\AppData\Roaming\MakeMusic\Finale 20xx
You should see it. Just delete it.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- motet
- Posts: 8276
- Joined: Tue Dec 06, 2016 8:33 pm
- Finale Version: 2014.5,2011,2005,27
- Operating System: Windows
Did you uninstall and then reinstall, or just reinstall?
Again, the toolbar states are stored in the Windows registry. After uninstalling see if
HKEY_CURRENT_USER\Software\MakeMusic\Finale2010\Finale
still exists. If so, delete it before reinstalling.
Again, the toolbar states are stored in the Windows registry. After uninstalling see if
HKEY_CURRENT_USER\Software\MakeMusic\Finale2010\Finale
still exists. If so, delete it before reinstalling.