Page Format Issue - No Sound

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Fulcanelli
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Post by Fulcanelli » Mon May 18, 2020 3:48 pm

Suddenly - my margins are a total mess. And I lost audio. Windows 10 - Finale 2014.5.

When I try to distribute systems evenly, that smash together and I have no control over them really. It's like the bottom margin was reset by default.

I suspect this is related to some new software I installed, a DAW. I have both Ableton Live Lite and Cubase Elements 10.5 installed. I will be purchasing a license for Cubase as soon as the dongle I ordered arrives. Anyway I have been messing around with drivers and I bet that is what's going on because both use VST. WARNING: I'm dangerous because I don't understand the technology and am tech-deaf. Which drivers and settings would I need to reset in Finale to get it back to where it should be?

Thanks.
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zuill
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Post by zuill » Mon May 18, 2020 3:59 pm

It's hard to tell without seeing the file. If it's only happening in one file, then we should be able to see what's happening by seeing the file. As far as playback, is this MIDI or VST or both?

Zuill
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"When all is said and done, more is said than done."
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motet
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Post by motet » Mon May 18, 2020 4:17 pm

If the margins are a mess, try Redefine Pages from the Page Layout menu. It will undo any page formatting, though.
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Fulcanelli
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Post by Fulcanelli » Mon May 18, 2020 4:36 pm

More info:

I just installed a driver for the DAW, ASIO4ALL v2. Garritan showed up in my list of VST plugins in the DAW.

In the audio setup > Audio Driver, this is the only one listed. It's listed as the Mic Source in Audio Setup. Same for output and I tested both and they sound fine but no sound when I am playing back a score.

VST Banks & Effects is set to SmartMusicSoftSynth

For MIDI Setup, my Arturia keyboard is listed as the device as MIDI In and SmartMusicSoftSynth 1 is listed as MIDI out.

MIDI Thru lists one channel, SMART.
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Fulcanelli
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Post by Fulcanelli » Mon May 18, 2020 4:41 pm

When I reset the pages, I get a page with the top margin positioned down quite a bit. I'll attach a screen shot.
Finale.png
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motet
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Post by motet » Mon May 18, 2020 4:59 pm

Fix this (Document/Page format...), then Redfine Pages again:
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zuill
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Post by zuill » Mon May 18, 2020 5:33 pm

Sometimes reloading Finale or rebooting the computer clears up audio problems. Also, I avoid ASIO and use Direct Sound instead.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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Fulcanelli
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Post by Fulcanelli » Tue May 19, 2020 11:55 am

motet wrote: ↑
Mon May 18, 2020 4:59 pm
 Fix this (Document/Page format...), then Redfine Pages again:
Thanks Motet. This worked.
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Fulcanelli
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Post by Fulcanelli » Tue May 19, 2020 11:57 am

zuill wrote: ↑
Mon May 18, 2020 5:33 pm
 Sometimes reloading Finale or rebooting the computer clears up audio problems. Also, I avoid ASIO and use Direct Sound instead.
I will have to manually switch the driver depending on which program I'm using? I need ASIO for Cubase. I think. I'm new to this and noting makes sense really as I'm not that technically oriented. I'll see if this makes a difference. I suspect this will return sound, though the playback sound in Finale is so low I can hardly hear it.

I just noticed that when I have Finale open, the sound system is muted...couldn't hear a video on YouTube! Gotta be the driver.
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zuill
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Post by zuill » Tue May 19, 2020 2:05 pm

I use Direct Sound in Finale, and all other programs play correctly when Finale is open.

Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
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motet
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Post by motet » Tue May 19, 2020 3:41 pm

How does one get the audio setting to stick? If I change to Direct Sound, the next time I run Finale it's back to ASIO.
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zuill
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Post by zuill » Tue May 19, 2020 4:42 pm

I've never had that issue, so I don't know.

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motet
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Post by motet » Tue May 19, 2020 4:50 pm

Thanks for the reply.

FINMIDI.INI has AudioDeviceTypeString=DirectSound, but somehow when Finale loads, it gets set back.

Another typical Finale FUBAR. Looks like I can send Alt+DDADD when Finale starts to work around it. When I get around to installing Finale 26, if this persists, which I suspect it will, I'll complain.
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zuill
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Post by zuill » Tue May 19, 2020 4:58 pm

That's odd. Did you try clicking Save Preferences in the File menu?

Zuill
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"When all is said and done, more is said than done."
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motet
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Post by motet » Tue May 19, 2020 7:53 pm

Yes, tried that. The Direct Sound setting seems to be saved--it's just ignored.
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HaraldS
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Post by HaraldS » Tue May 19, 2020 9:11 pm

If anything in any program doesn't get saved which it should, first make sure the program and/or the logged-in user has the writing permission to the drive & folder in question.
Just a thought.
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motet
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Post by motet » Tue May 19, 2020 9:36 pm

As I said, saving works.
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motet
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Post by motet » Wed May 20, 2020 6:50 pm

I notice with DirectSound there is latency with MIDI thru--with ASIO there is none. Increasing the buffer size to 2048 helps but does not eliminate it. Larger buffer sizes turn up yet more bugs (they must not be reading and writing the buffer properly). I'll see if I can live with the latency in exchange for having Finale not block out other sounds.
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