dll not loading

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ebiggs1
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Post by ebiggs1 » Mon Nov 16, 2020 4:15 pm

Finale gurus why am I getting this warning that the dll is not loading. This is a recent new install on my new laptop.
I have tried all the normal repair stuff. It is still there. Suggesting that will not help me but I need help for sure.
dll not loading.jpg
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motet
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Post by motet » Mon Nov 16, 2020 5:09 pm

Have you searched for the file? On my 2014.5 system it's in C:\Program Files (x86)\Finale 2014.5\2012Converter.

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zuill
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Post by zuill » Mon Nov 16, 2020 5:23 pm

ebiggs1 wrote:
Mon Nov 16, 2020 4:15 pm
Finale gurus why am I getting this warning that the dll is not loading. This is a recent new install on my new laptop.
I have tried all the normal repair stuff. It is still there. Suggesting that will not help me but I need help for sure.
By normal repair stuff I assume creating new preferences file and rebooting computer?

Zuill
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"When all is said and done, more is said than done."

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ebiggs1
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Post by ebiggs1 » Mon Nov 16, 2020 9:57 pm

By normal repair stuff I assume creating new preferences file and rebooting computer?


Yes sir. Plus uninstalling and reinstalling. Plus redoing all the folders in preferences. I don't use that function so it really doesn't hurt me but I don't like seeing it pop up each time I start Finale.
Have you searched for the file?
The dll is there right where it is supposed to be. There has to be another reason Finale can't load it. You notice it says it can't load it, not that it can't find it.
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zuill
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Post by zuill » Mon Nov 16, 2020 10:15 pm

Do you have a temp folder you created yourself?

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motet
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Post by motet » Mon Nov 16, 2020 10:30 pm

What the error message says doesn't mean much. "Can't load" could easily mean "Can't find." Make sure it's in the right place relative to finale.exe, i.e. in a folder 2012Converter in the same directory as Finale.exe.

You might try installing Finale as an administrator. Check permissions on the DLL. Make sure it's not corrupted. If those don't work, contact MakeMusic.

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zuill
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Post by zuill » Mon Nov 16, 2020 10:40 pm

Also, if you have 25 and 26 installed, they are in 2 different folders. 25 is in Program Files/Finale. 26 is in Program Files/MakeMusic. Possibly you need to check that you are directing to the proper folder.

Zuill
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Post by ebiggs1 » Tue Nov 17, 2020 3:08 pm

Do you have a temp folder you created yourself?
Yes, C:\temp
Also, if you have 25 and 26 installed...
Only Finale 26.3
You might try installing Finale as an administrator.
It is and always has been. Guys, I thoroughly appreciate the effort and suggestions but like I said I have done all the "normal" stuff to do when Finale decides to go off the deep end. I thought perhaps there was some obscure something I missed. I hesitate to ask Finale tech but I guess that is next. This forum usually is a better source. MM is so unresponsive these days. Worse than they have ever been, IMHO, anyway.
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Post by motet » Tue Nov 17, 2020 4:43 pm

Something is causing it, and we're suggesting what we know. I think you need to be careful complaining about the suggestions you receive, in the absence of any other resources.

Here's what the file sizes are in my 2014.5 version.
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0734.png

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zuill
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Post by zuill » Tue Nov 17, 2020 4:53 pm

I have had MM respond to every issue I have reported. If you don't wish to contact them, that is okay. But they might be of help.

The 2012 dll is not needed, I believe, for operation of Finale. It would be needed if you want to save in Finale 2012 format, which is an option, but may not be a feature that you need.

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motet
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Post by motet » Tue Nov 17, 2020 5:10 pm

I did some experimenting and the "could not load" error message is the same whether the file can't be found or is corrupted.

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zuill
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Post by zuill » Tue Nov 17, 2020 5:22 pm

If he has reinstalled, and is still getting that error, then the installer is corrupt somehow. I suppose contacting MM is the only way to get that fixed.

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Post by motet » Tue Nov 17, 2020 5:50 pm

Since no one else is reporting a problem, there's probably more to it than the installer, but if he hasn't re-downloaded the installer again, that's the obvious thing to try.

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Post by ebiggs1 » Tue Nov 17, 2020 5:53 pm

The 2012 dll is not needed, I believe, for operation of Finale.
I don't use it and I have not seen any other issue with Finale because of it. It is just an annoyance.
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zuill
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Post by zuill » Tue Nov 17, 2020 6:02 pm

MakeMusic just sent me a file for the updated Finale Lyric Font, as the font that installs with v26 was missing the ß, as well as other characters. I'm sure they would send you the file that might be corrupted so that you can see if the error goes away. When you file the report, send the screen capture so they can see what error you are getting.

Zuill
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"When all is said and done, more is said than done."

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ebiggs1
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Post by ebiggs1 » Tue Nov 17, 2020 6:06 pm

I think you need to be careful complaining about the suggestions you receive, in the absence of any other resources.
No, no not complaining. That's why I come and ask here first because this is usually a better resource. Just most of us are long time Finale users, I am from the very beginning. And, I know a lot of you are also. Most of us know the usual fixes for burps in Finale. You just learn them over time I suppose.
Here's what the file sizes are in my 2014.5 version.
2014.5 is not on that computer.
... he has reinstalled, and is still getting that error, then the installer is corrupt somehow.
Ok downloaded Finale 26 to install on the new laptop. I had to since I don't keep a copy on my computer. Downloaded it again for the reinstall. All the usual stuff, trashed preferences, re-set up folders. Cleared temp. Made sure the file was there. Copied the file form the working desktop, etc. It's all run as administrator. I am out of ideas.
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Post by ebiggs1 » Tue Nov 17, 2020 6:12 pm

I have had MM respond to every issue I have reported. If you don't wish to contact them, that is okay. But they might be of help.
Yeah you are probably right. But they have not been so forthcoming to some of my requests. The last was the disappearing print box. For a long time they denied it was a problem. Then they put a fix or work around in their blog or zen board or whatever they call it. Then they blamed Microsoft. MS blamed MM. This went on for a year or so. Now they come out with a update bug swat that fixed it.

So,..."MM respond to every issue".... I could argue that point.
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Post by zuill » Tue Nov 17, 2020 7:01 pm

I did say that MM responded to every issue I reported. I can't speak for anyone else. Every issue I have reported has been addressed. I have often been a vocal critic of MM in the past, and still am when i feel something is amiss. However, I have yet to not have a response to my requests, usually with a resolution, one way or another. Not every bug that I have reported has been fixed, but many of them have.

Zuill

P.S.: What is the size and date of the dll in question? Also, are all the other dlls in that folder that should be? Possibly it is not loading because something else is missing that needs to be there.

P.P.S: Here's what my v26 folder has.
Attachments
Finale 2012 Converter Folder.PNG
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Post by zuill » Tue Nov 17, 2020 7:44 pm

After all this back and forth, I realize I am using v26.3.1 and ebiggs1 is on 26.1. Maybe upgrading to 26.3.1 will solve the problem.

Edit: I was looking at 26.1 in the profile. I see the signature says 26.3, which maybe means 26.3.1. I try to keep the profile matching my signature to avoid this confusion.

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Post by ebiggs1 » Tue Nov 17, 2020 11:14 pm

I'll check and fix both. But it has to be the latest version since it was a recent d/l.
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Post by ebiggs1 » Tue Nov 17, 2020 11:23 pm

It is 12,651 just like yours.
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Post by ebiggs1 » Wed Nov 18, 2020 12:08 am

Doing a new d/l and a new complete install. :cry:
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Post by ebiggs1 » Wed Nov 18, 2020 2:00 am

3rd total reinstall didn't fix it. I sent request to MM tech support.

Thanx all. :)
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zuill
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Post by zuill » Wed Nov 18, 2020 2:11 am

Did you uninstall before reinstalling? I've been told this is needed to clean out old files that might remain and interfere with the new install.

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"When all is said and done, more is said than done."

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motet
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Post by motet » Wed Nov 18, 2020 3:53 am

And not only run the Windows uninstall, but delete any associated folders that the uninstaller may have missed (this is common).

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