dll not loading
Moderators: Peter Thomsen, miker
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
Finale gurus why am I getting this warning that the dll is not loading. This is a recent new install on my new laptop.
I have tried all the normal repair stuff. It is still there. Suggesting that will not help me but I need help for sure.
I have tried all the normal repair stuff. It is still there. Suggesting that will not help me but I need help for sure.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
By normal repair stuff I assume creating new preferences file and rebooting computer?
Yes sir. Plus uninstalling and reinstalling. Plus redoing all the folders in preferences. I don't use that function so it really doesn't hurt me but I don't like seeing it pop up each time I start Finale.
The dll is there right where it is supposed to be. There has to be another reason Finale can't load it. You notice it says it can't load it, not that it can't find it.Have you searched for the file?
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- motet
- Posts: 8292
- Joined: Tue Dec 06, 2016 8:33 pm
- Finale Version: 2014.5,2011,2005,27
- Operating System: Windows
What the error message says doesn't mean much. "Can't load" could easily mean "Can't find." Make sure it's in the right place relative to finale.exe, i.e. in a folder 2012Converter in the same directory as Finale.exe.
You might try installing Finale as an administrator. Check permissions on the DLL. Make sure it's not corrupted. If those don't work, contact MakeMusic.
You might try installing Finale as an administrator. Check permissions on the DLL. Make sure it's not corrupted. If those don't work, contact MakeMusic.
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
Also, if you have 25 and 26 installed, they are in 2 different folders. 25 is in Program Files/Finale. 26 is in Program Files/MakeMusic. Possibly you need to check that you are directing to the proper folder.
Zuill
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
Yes, C:\tempDo you have a temp folder you created yourself?
Only Finale 26.3Also, if you have 25 and 26 installed...
It is and always has been. Guys, I thoroughly appreciate the effort and suggestions but like I said I have done all the "normal" stuff to do when Finale decides to go off the deep end. I thought perhaps there was some obscure something I missed. I hesitate to ask Finale tech but I guess that is next. This forum usually is a better source. MM is so unresponsive these days. Worse than they have ever been, IMHO, anyway.You might try installing Finale as an administrator.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
I have had MM respond to every issue I have reported. If you don't wish to contact them, that is okay. But they might be of help.
The 2012 dll is not needed, I believe, for operation of Finale. It would be needed if you want to save in Finale 2012 format, which is an option, but may not be a feature that you need.
Zuill
The 2012 dll is not needed, I believe, for operation of Finale. It would be needed if you want to save in Finale 2012 format, which is an option, but may not be a feature that you need.
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
If he has reinstalled, and is still getting that error, then the installer is corrupt somehow. I suppose contacting MM is the only way to get that fixed.
Zuill
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
I don't use it and I have not seen any other issue with Finale because of it. It is just an annoyance.The 2012 dll is not needed, I believe, for operation of Finale.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
MakeMusic just sent me a file for the updated Finale Lyric Font, as the font that installs with v26 was missing the ß, as well as other characters. I'm sure they would send you the file that might be corrupted so that you can see if the error goes away. When you file the report, send the screen capture so they can see what error you are getting.
Zuill
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
No, no not complaining. That's why I come and ask here first because this is usually a better resource. Just most of us are long time Finale users, I am from the very beginning. And, I know a lot of you are also. Most of us know the usual fixes for burps in Finale. You just learn them over time I suppose.I think you need to be careful complaining about the suggestions you receive, in the absence of any other resources.
2014.5 is not on that computer.Here's what the file sizes are in my 2014.5 version.
Ok downloaded Finale 26 to install on the new laptop. I had to since I don't keep a copy on my computer. Downloaded it again for the reinstall. All the usual stuff, trashed preferences, re-set up folders. Cleared temp. Made sure the file was there. Copied the file form the working desktop, etc. It's all run as administrator. I am out of ideas.... he has reinstalled, and is still getting that error, then the installer is corrupt somehow.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
Yeah you are probably right. But they have not been so forthcoming to some of my requests. The last was the disappearing print box. For a long time they denied it was a problem. Then they put a fix or work around in their blog or zen board or whatever they call it. Then they blamed Microsoft. MS blamed MM. This went on for a year or so. Now they come out with a update bug swat that fixed it.I have had MM respond to every issue I have reported. If you don't wish to contact them, that is okay. But they might be of help.
So,..."MM respond to every issue".... I could argue that point.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
I did say that MM responded to every issue I reported. I can't speak for anyone else. Every issue I have reported has been addressed. I have often been a vocal critic of MM in the past, and still am when i feel something is amiss. However, I have yet to not have a response to my requests, usually with a resolution, one way or another. Not every bug that I have reported has been fixed, but many of them have.
Zuill
P.S.: What is the size and date of the dll in question? Also, are all the other dlls in that folder that should be? Possibly it is not loading because something else is missing that needs to be there.
P.P.S: Here's what my v26 folder has.
Zuill
P.S.: What is the size and date of the dll in question? Also, are all the other dlls in that folder that should be? Possibly it is not loading because something else is missing that needs to be there.
P.P.S: Here's what my v26 folder has.
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
After all this back and forth, I realize I am using v26.3.1 and ebiggs1 is on 26.1. Maybe upgrading to 26.3.1 will solve the problem.
Edit: I was looking at 26.1 in the profile. I see the signature says 26.3, which maybe means 26.3.1. I try to keep the profile matching my signature to avoid this confusion.
Zuill
Edit: I was looking at 26.1 in the profile. I see the signature says 26.3, which maybe means 26.3.1. I try to keep the profile matching my signature to avoid this confusion.
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
I'll check and fix both. But it has to be the latest version since it was a recent d/l.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
It is 12,651 just like yours.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
Doing a new d/l and a new complete install.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- ebiggs1
- Posts: 1434
- Joined: Tue Dec 06, 2016 8:57 am
- Finale Version: Finale 27.3
- Operating System: Windows
3rd total reinstall didn't fix it. I sent request to MM tech support.
Thanx all.
Thanx all.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.
- zuill
- Posts: 4418
- Joined: Sat Dec 10, 2016 9:35 pm
- Finale Version: Finale 2011-v26.3.1
- Operating System: Windows
Did you uninstall before reinstalling? I've been told this is needed to clean out old files that might remain and interfere with the new install.
Zuill
Zuill
Windows 10, Finale 2011-v26.3.1
"When all is said and done, more is said than done."
"When all is said and done, more is said than done."