Finale Consistently Not Responding

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Awieler_pianist
Posts: 35
Joined: Sat Dec 14, 2019 6:34 pm
Finale Version: Finale v. 26
Operating System: Windows

Post by Awieler_pianist » Sat Feb 27, 2021 6:02 am

Hello,

Recently, I have noticed the problem that Finale has constantly not been responding. I'll open Finale, and usually Finale will "not respond" before I even have the option to open any files, but oftentimes Finale will randomly stop responding while I am working and will freeze out. Because of this, I am currently unable to use my Finale, which is obviously very annoying. Sometimes it seems as though the issue is fixed simply by restarting Finale or my computer, but inevitably my Finale will stop working at some point.

Thank you in advance!


User avatar
motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sat Feb 27, 2021 7:14 am

You might try resetting Finales preferences file:

https://makemusic.zendesk.com/hc/en-us/ ... inale-etc-

If that doesn't fix it, then you may have to reinstall it.

Awieler_pianist
Posts: 35
Joined: Sat Dec 14, 2019 6:34 pm
Finale Version: Finale v. 26
Operating System: Windows

Post by Awieler_pianist » Sat Feb 27, 2021 4:33 pm

That worked! Thank you very much!

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