TGTools menus lost off screen

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meb
Posts: 61
Joined: Tue Jan 12, 2016 2:59 am
Finale Version: Fin 25-26-27
Operating System: Windows

Post by meb » Sat Feb 27, 2021 10:13 pm

I cannot find a couple of TG Tools menus.
Is there a way to sort of lock these menus into a place so they can always be found?

I use two monitors rotated to portrait position. In the past when I lost these menus I usually was able to find them by enlarging the Finale window. However, that isn't working.
I have tried resizing the score, optimizing or resizing the window, dragging the Finale display in various locations.
I also tried resetting Preferences to Default. No success thus far.

I tried opening as many of these TGTools -related menus as possible and locating them at the bottom of the monitors with edges visible on both -- in hopes they'd remember their place. They didn't.

Any suggestions?
Many thanks.
MB
Win 8.1, 64-bit, Ram 16G, 3.6Ghz
Fin 2014.5, Fin25, 26, 27
TG Tools Pro, NotePerformer 3.3
Garritan Inst. for Finale, Classic Pipe Organs
Kontakt 3, Bolder Sounds Amer. Folk
Logitech, Z533


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miker
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Finale Version: Finale 27.4
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Post by miker » Sun Feb 28, 2021 12:29 am

Have you tried changing the screen resolution, to show you more area?
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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meb
Posts: 61
Joined: Tue Jan 12, 2016 2:59 am
Finale Version: Fin 25-26-27
Operating System: Windows

Post by meb » Sun Feb 28, 2021 2:15 am

I tried enlarging and reducing to 25%, maximizing, and also pulling the view across both monitors.
I had this situation a couple of times in the past, and eventually I found the TGTools menu box hovering around the far edge.
But such a hide-n-seek game is an unsatisfactory solution, and in this case, I can't find the menu no matter what.

If there some default file I could remove, the reload Finale (or even reboot, then reload) that would reset these menus to their default location?

Thanks for the suggestion anyway.
MB
Win 8.1, 64-bit, Ram 16G, 3.6Ghz
Fin 2014.5, Fin25, 26, 27
TG Tools Pro, NotePerformer 3.3
Garritan Inst. for Finale, Classic Pipe Organs
Kontakt 3, Bolder Sounds Amer. Folk
Logitech, Z533

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motet
Posts: 8276
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Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Feb 28, 2021 4:58 am

Which TGTools windows are you talking about? The couple I tried didn't remember their locations.

TGTools stores stuff in the Windows registry in HKEY_CURRENT_USER\Software\SOMUSQUE. I suppose you could try deleting that from the registry. You'd probably have to re-enter your registration code. The safest thing to do in case that didn't work would be to save a copy of that key before deleting it.

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meb
Posts: 61
Joined: Tue Jan 12, 2016 2:59 am
Finale Version: Fin 25-26-27
Operating System: Windows

Post by meb » Sun Feb 28, 2021 6:45 pm

I have had this problem with both Plugin-ins/TGTools submenus and with TGTools as well (Pro version 3.00rc8).

If I ever find these menus again, I shall try to locate them in the lowest visible corner straddling both monitors. . . that is, if I ever find them.

I can try deleting the registry key and see what happens.
Do you think it would make more sense to reinstall Finale? (i.e., not uninstall/reinstall, just reinstall over the files I already have?)

Thanks for your reply.
MB
Win 8.1, 64-bit, Ram 16G, 3.6Ghz
Fin 2014.5, Fin25, 26, 27
TG Tools Pro, NotePerformer 3.3
Garritan Inst. for Finale, Classic Pipe Organs
Kontakt 3, Bolder Sounds Amer. Folk
Logitech, Z533

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motet
Posts: 8276
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Sun Feb 28, 2021 7:13 pm

Are all of the TGTools windows lost? If not, which?

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meb
Posts: 61
Joined: Tue Jan 12, 2016 2:59 am
Finale Version: Fin 25-26-27
Operating System: Windows

Post by meb » Tue Mar 02, 2021 5:07 am

When all else fails. . . . reinstall the software.
I did, and it even remembered the locations of my detached tool windows.
And . . . it found the missing Plugin/TG Tools submenus. :D

Thanks.
M.
MB
Win 8.1, 64-bit, Ram 16G, 3.6Ghz
Fin 2014.5, Fin25, 26, 27
TG Tools Pro, NotePerformer 3.3
Garritan Inst. for Finale, Classic Pipe Organs
Kontakt 3, Bolder Sounds Amer. Folk
Logitech, Z533

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