Printing issue with Finale / Kyocera

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Paul1153
Posts: 3
Joined: Fri Sep 24, 2021 9:01 am
Finale Version: 25.5.0.290
Operating System: Windows

Post by Paul1153 » Fri Sep 24, 2021 9:42 am

Jut trying to print from Finale 25.5.0.290 to a Kyocera Ecosys P5026CDW laser printer and am getting all or most notes replaced by the 'fff'' symbol! It does not appear on screen in Finale, but it does print. Tried to attach an image but am told that pdf is an invalid format.
I have a Canon printer which prints the same file correctly, so I am assuming it's a driver issue but according to Kyocera, I am using the latest up-to-date drivers. Anyone else come across this before or have any ideas please?


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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Fri Sep 24, 2021 2:07 pm

I have never used a Kyocera Ecosys P5026CDW but it sounds like a font issue. I would look into that first.
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

Paul1153
Posts: 3
Joined: Fri Sep 24, 2021 9:01 am
Finale Version: 25.5.0.290
Operating System: Windows

Post by Paul1153 » Fri Sep 24, 2021 2:50 pm

Many thanks for that advice and you were right. Switching away from 'Maestro' solved the issue.
Greatly relieved. Even as a trumpet player I thought replacing all the notes with 'fff' was taking things a bit too far!!
Thanks again.

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motet
Posts: 8226
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Fri Sep 24, 2021 3:51 pm

Still, you should be able to use Maestro. Does the Microsoft Print to PDF virtual printer have the problem?

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ebiggs1
Posts: 1424
Joined: Tue Dec 06, 2016 8:57 am
Finale Version: Finale 27.3
Operating System: Windows

Post by ebiggs1 » Fri Sep 24, 2021 3:54 pm

I thought replacing all the notes with 'fff' was taking things a bit too far!!
I see nothing wrong with that......... :D ..........I play trombone!
Finale 27.4.1 - Perfect Layout Silver - Note Performer 4.4 - SmartScore Pro 64 - Windows 11
President, The Shawnee Concert Band, Composer/Arranger, retired Music Teacher.

Paul1153
Posts: 3
Joined: Fri Sep 24, 2021 9:01 am
Finale Version: 25.5.0.290
Operating System: Windows

Post by Paul1153 » Sat Sep 25, 2021 10:56 am

Hi Thanks for that too. I tried the MS Print to PDF and that appears to work with the Maestro font and prints correctly. It seems to be some disagreement between that particular font and the specific printer. At least there are various work-rounds though, so thanks to ebiggs1 and motet for the assistance.

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