JW Staff Polyphony suddenly not working

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jsc101
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Finale Version: Finale 27
Operating System: Windows

Post by jsc101 » Thu May 25, 2023 11:09 pm

I select several measures, select Plug-ins, JW Tools, JW Staff Polyphony, and... nothing. No window with all the options appears. Other JW plugins still work, like Copy Part. I tried deleting the JW plugins and reinstalling. Same thing. I toggled through all my windows to see if it was hiding somewhere else. I don't see it. Help? Thanks.

Windows 10
Jim

Finale v.27 Windows


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N Grossingink
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Post by N Grossingink » Fri May 26, 2023 1:07 pm

Did you restart Finale, or better yet the computer?
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jsc101
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Post by jsc101 » Fri May 26, 2023 1:18 pm

Yes, thank you. Several times.
Jim

Finale v.27 Windows

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miker
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Post by miker » Fri May 26, 2023 1:50 pm

Have you trashed the preferences?
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

jsc101
Posts: 10
Joined: Sun Nov 07, 2010 11:34 pm
Finale Version: Finale 27
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Post by jsc101 » Fri May 26, 2023 2:15 pm

miker wrote:
Fri May 26, 2023 1:50 pm
Have you trashed the preferences?
Not that I know of. How do I do that?
Jim

Finale v.27 Windows

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miker
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Post by miker » Fri May 26, 2023 4:04 pm

Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

jsc101
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Finale Version: Finale 27
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Post by jsc101 » Wed May 31, 2023 3:37 pm

I reset preferences. No change. I uninstalled and reinstalled Finale. No change.
Jim

Finale v.27 Windows

bakkumd
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Post by bakkumd » Wed May 31, 2023 4:59 pm

Only a guess...

Did you install the old versions of JW Plugins in your F27 version so you could continue to use the remaining JW plugins not yet built into F27? If you did - are you possibly selecting that version of JW Staff Polyphony from the "JW Plugins" menu group instead of from the "JW Tools" plugin menu group? I did that a couple of times out of habit, until I removed the duplicates from the JW Plugins menu. It then forced me to use the correct (built in) version.

That was my solution on a Mac - I have no idea if that could translate to a windows issue though. Hope you find a solution - I've grown dangerously dependent on many plugins and scripts and when they don't work, my productivity comes to a screeching halt.
Finale 25, 26, 27, Patterson Plug-ins, JW Plug-ins, TG Tools, Perfect Layout Gold, Keyboard Maestro, Adobe CS6 - CC, MacOS Mojave through Monterey. NotePerformer 3, Dorico 4, Sibelius Ultimate.

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motet
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Post by motet » Wed May 31, 2023 5:23 pm

I wonder if the dialog window is completely off the screen. Look in

C:\Users\Jsc101\AppData\Roaming\MakeMusic\Finale 27

substituting your Windows user name for Jsc101. AppData might be hidden, so you'll need to select it in AppData and unclick Hide Selected Items on the ribbon.

In the Finale 27 folder you should find a file called jwpluginprefs.txt. Edit that file and you'll see lines like

JWSTPOL_WINDOWX=1391
JWSTPOL_WINDOWY=158
JWSTPOL_WINDOWWIDTH=496
JWSTPOL_WINDOWHEIGHT=348

Try deleting those lines to get the default window position back. You can also probably just delete (or rename) jwpluginprefs.txt altogether to get all the defaults back.

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motet
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Post by motet » Fri Jun 02, 2023 4:34 pm

What happened with this? I was sure I was on to the solution.

jsc101
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Post by jsc101 » Fri Jun 02, 2023 8:17 pm

motet wrote:
Fri Jun 02, 2023 4:34 pm
What happened with this? I was sure I was on to the solution.
I actually just got this corrected yesterday. And yes, your assessment that the dialogue box was off the screen was correct. Thank you. But I didn't have to change any mathematical values. I sort of stumbled upon what happened when I adjusted the orientation of my monitor. I can rotate my monitor, landscape and portrait. After I went back to portrait and invoked the plug-in, there it was at the bottom of the screen.

So it was my fault, in a sense, and I'm glad it wasn't actually a problem in the software. Although perhaps it could be programmed in such a way that it automatically appears only in a visible area of the screen.

Thank you, all, for your suggestions.
Jim

Finale v.27 Windows

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