question marks on top of fretboard diagrams

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hhipkens
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Post by hhipkens » Sun Oct 08, 2023 9:40 pm

Hello, I am an infrequent user of Finale and hope someone can help me. I'm using Version 27.30.160 on a Mac using Sonoma 14.
Over the years I have made a large number of lead sheets/charts that contain fretboard diagrams. These lead sheets always printed properly and the fretboards looked normal. Suddenly, when printed the lead sheets I all have the same problem-the fretboard diagrams are obscured by question marks inside boxes. The fretboards look fine on the screen - it is only the print job or the print preview that contains the question marks. I am using the Jazz font. If I use Jazz 2 I do not have the problem but I do not want to have to go back and manually change all of these fretboards on all of my charts. Any help would be much appreciated.

Henry
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Peter Thomsen
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Finale Version: Finale v27.4
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Post by Peter Thomsen » Sun Oct 08, 2023 10:33 pm

What happens if you - instead of printing - use the Graphics Tool to export as PDF?

1) Does the PDF display the question marks on the computer screen?

2) Does the PDF print the question marks?
Mac OS X 12.6.9 (Monterey), Finale user since 1996
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hhipkens
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Post by hhipkens » Sun Oct 08, 2023 10:50 pm

Thanks so much for your suggestion but - same problem.
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motet
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Post by motet » Mon Oct 09, 2023 12:10 am

Attach your Fibale file here and someone will figure it out.
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hhipkens
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Post by hhipkens » Mon Oct 09, 2023 12:23 am

Here's an example - looking at file in Finale - fine, looking at preview in print to PDF - not fine. Printed version - not fine - this has happened to every chart I have - retroactively.
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Shinohara 1027
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Finale Version: Finale v27.4
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Post by Shinohara 1027 » Mon Oct 09, 2023 5:28 am

Deleted
Last edited by Shinohara 1027 on Sat Jan 06, 2024 1:19 am, edited 2 times in total.
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hhipkens
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Post by hhipkens » Mon Oct 09, 2023 3:46 pm

I'm afraid you may be right. The chart is fine on another computer running an older Mac OS. If anyone knows a workaround I'd love to know it.
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BuonTempi
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Post by BuonTempi » Mon Oct 09, 2023 5:54 pm

Shinohara 1027 wrote: ↑
Mon Oct 09, 2023 5:28 am
 After all, Sonoma has not released an official version, and MM has not announced the adaptation information.
Sonoma has been officially released since 26 September.

MM have released the following statement:

https://makemusic.zendesk.com/hc/en-us/ ... n-Products

There may be other issues.
hhipkens wrote: ↑
Mon Oct 09, 2023 3:46 pm
 If anyone knows a workaround I'd love to know it.
You should certainly inform MM of the problem.
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hhipkens
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Post by hhipkens » Mon Oct 09, 2023 6:26 pm

Thank you BuonTempi. As I said, I am an infrequent user of Finale and so not as aware of these things as I should be. What is the most effective way to communicate this problem to MM?
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Shinohara 1027
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Finale Version: Finale v27.4
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Post by Shinohara 1027 » Mon Oct 09, 2023 8:06 pm

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Last edited by Shinohara 1027 on Sat Jan 06, 2024 1:17 am, edited 1 time in total.
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BuonTempi
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Post by BuonTempi » Tue Oct 10, 2023 4:22 pm

hhipkens wrote: ↑
Mon Oct 09, 2023 6:26 pm
 Thank you BuonTempi. As I said, I am an infrequent user of Finale and so not as aware of these things as I should be. What is the most effective way to communicate this problem to MM?
You can submit a "support request" on their help site:

https://makemusic.zendesk.com/

It says "Submit a Request" in the banner at the top. You have to log into your MakeMusic account.
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