Playback attempts lead to error:"Finale encountered an error and will shut down."

Discuss playback problems, including VST, Garritan, MIDI, etc.

Moderators: Peter Thomsen, miker

ChatJPT
Posts: 3
Joined: Wed Feb 07, 2024 1:53 pm
Finale Version: 27
Operating System: Windows

Post by ChatJPT » Wed Feb 07, 2024 2:06 pm

Hi Everyone,

I'm using Finale 27 on Windows 11. Recently (for the last three days) every time I try to use the playback or export MIDI/Audio files I receive the message "Finale encountered an error and will shut down" and then Finale does just what it promised and shuts down. I tried reinstalling, and resetting preferences, and different VSTs, none of which helped. As far as I can tell, this is just the case for one file, as other pieces of mine still work.

If anybody has any suggestions of things I might try please let me know.
JP


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miker
Posts: 5978
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Wed Feb 07, 2024 4:11 pm

Since other files work correctly, try exporting your faulty file as XML, and then, import it back in. If that fails to clear the corruption, you might want to send it in to tech support, and see if they can determine the problem.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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motet
Posts: 8152
Joined: Tue Dec 06, 2016 8:33 pm
Finale Version: 2014.5,2011,2005,27
Operating System: Windows

Post by motet » Wed Feb 07, 2024 5:00 pm

You might try turning off Human Playback and see if that's the cause.

ChatJPT
Posts: 3
Joined: Wed Feb 07, 2024 1:53 pm
Finale Version: 27
Operating System: Windows

Post by ChatJPT » Wed Feb 07, 2024 6:00 pm

Hi I had no idea it would be that simple - thank you so much it worked like a charm!

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miker
Posts: 5978
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
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Post by miker » Wed Feb 07, 2024 10:39 pm

Which one - my suggestion or motet's?
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

ChatJPT
Posts: 3
Joined: Wed Feb 07, 2024 1:53 pm
Finale Version: 27
Operating System: Windows

Post by ChatJPT » Thu Feb 08, 2024 11:24 am

miker wrote:
Wed Feb 07, 2024 10:39 pm
Which one - my suggestion or motet's?
Just turning off Human Playback stopped the error.

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miker
Posts: 5978
Joined: Fri Mar 13, 2009 4:28 pm
Finale Version: Finale 27.4
Operating System: Mac

Post by miker » Thu Feb 08, 2024 3:18 pm

Good to know: another tool in the toolbox.
Finale 27 | SmartScorePro 64
Mac OS 13.2.1 Ventura
Copyist for Barbershop Harmony Society

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