finale crashes with eastwest

Discuss playback problems, including VST, Garritan, MIDI, etc.

Moderators: Peter Thomsen, miker

ericmay1974
Posts: 5
Joined: Tue May 28, 2019 5:21 am
Finale Version: 25
Operating System: Windows

Post by ericmay1974 » Sun Jun 28, 2020 2:19 am

Approximately every 10-15 minutes finale crashes when using any of the eastwest products. No
problems when using a garritan product. There does not seem to be any rhyme or reason as to
when the crash occurs, except that opening the score manager seems to hasten it. I have Finale
26 and PLAY 6. I have also had this same problem with earlier versions of finale, and with
different computers.


Bill Reed
Posts: 181
Joined: Sun Dec 25, 2016 7:24 pm
Finale Version: 25.2
Operating System: Windows

Post by Bill Reed » Tue Jun 30, 2020 12:19 pm

How much RAM do you have? What do you mean specifically by crash, Locks up; closes; error message?
Finale 25, Overture, Sibelius, Notion, Cubase, StaffPad
Win10 x64, 32GB RAM, Focusrite Scarlett 18i20
Kontakt, VSL VI Pro, VE Pro, EWQL Orch, Choirs and Pianos
August Foster 190

ericmay1974
Posts: 5
Joined: Tue May 28, 2019 5:21 am
Finale Version: 25
Operating System: Windows

Post by ericmay1974 » Wed Jul 01, 2020 4:42 pm

I get the error message "Finale has encountered an error and needs to shut down" After further review, the error occurs when using the PLAY plugin and either making any inputs to the Score Window or changing voices on bottom of the screen. This happens after a grace period of about 5 minutes when I can do as i please. And again, I have no such problem using the ARIA instruments. I have 32G RAM.

Drew
Posts: 7
Joined: Tue Jul 07, 2020 8:12 pm
Finale Version: 27
Operating System: Mac

Post by Drew » Tue Jul 07, 2020 8:25 pm

I've seen other people say that Finale crashes with EastWest. I recently tried it with only a couple active instances and it didn't crash. How many instances are you using?

ericmay1974
Posts: 5
Joined: Tue May 28, 2019 5:21 am
Finale Version: 25
Operating System: Windows

Post by ericmay1974 » Tue Jul 07, 2020 10:33 pm

I'm not sure what you mean by instances. I can have one instrument going or 30, used in combination with Garritan products, or on it's own, with one bank or 6 banks, it doesn't matter. I have a grace period of about 5 to 10 minutes before it crashes upon hitting anything in the score window or changing the voices. I would be interested in hearing the stories of your other eastwest friends and this issue:)

shimektl
Posts: 2
Joined: Fri Sep 25, 2020 2:56 am
Finale Version: 26
Operating System: Windows

Post by shimektl » Fri Sep 25, 2020 3:11 am

I have the same issue. I returned to Finale after a long absence, because Avid is slowly killing Sibelius. But I am very disappointed because Finale constantly crashes when I open the Score Manager to work with my East West libraries. Is there any resolution to this or do I have to go back to Sibelius? I had such high hopes for Finale.

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